Director, Administrative Operations

Description

Springs Rescue Mission considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of SRM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

SUMMARY OF POSITION:

The Director of Administrative Operations position is responsible for guiding the direction, strategy, oversight, reporting, and support of all Springs Rescue Mission administrative processes, in streamlining operations, policy, and resources. The Director of Administrative Operations reports directly to the Chief Financial and Administrative Officer.

DUTIES & RESPONSIBILITIES:

• Leads coordination and integration of efforts among administrative operations that support finance, human resources, programs, advancement, and other departments or divisions to produce efficient workflows and cost-effective business processes.
• Reviews, analyses, and evaluates business operations procedures.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the organization’s efficiency and effectiveness can be evaluated.
• Continuously works toward establishing and improving stakeholder satisfaction through policy and procedural development and process improvement changes.
• Manage and maintain all information technology administrative operations support systems and databases.
• Support development, implementation, and improvement of organizational policies and strategies.
• Ensures the organization’s financial risk management policies, insurance limit coverages, and strategies follow applicable regulations, rating agency standards, and strategic imperatives of the organization.
• Develop strong relationships with cross-functional teams and departments. 
• Create financial and risk management models for process improvement and operational evaluations. 
• Attends all required meetings and reviews SRM emails regularly 
• Duties and responsibilities may be added, deleted, or changed at any time at management's discretion, formally or informally, either verbally or in writing.

Requirements

EDUCATION/EXPERIENCE:

• Bachelor’s degree in business administration, finance, accounting, or related degree required. 
• Master’s degree, business administration (Preferred).
• Minimum 3-5 years of related operations, risk management and financial experience with an increasing amount of responsibility.
• Minimum 2-4 years supervisory experience.
• Previous experience working for a non-profit organization helpful.

SKILLS AND QUALIFICATIONS:

• Maintains a personal relationship with Jesus Christ and is a constant witness. Christ-centered and compassionate attitude in dealing with people including the homeless and faithfully upholds and exemplifies SRM’s Statement of Faith.
• Serves as an advocate for the homeless and raises awareness of the needs and concerns for the addicted and those in poverty, engaging others within one’s influence to greater involvement and effectiveness on behalf of this population in Colorado Springs. 
• Believes that volunteers are vital to accomplishing the Vision and Mission of Springs Rescue Mission and thus is part of mobilizing the community in the fight against addiction, poverty, and homelessness.
• Highly developed communications, collaborator, change agent, strategic, creative project management skills, and the ability to drive performance from all areas within Springs Rescue Mission.
• Exceptional leadership and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, presentation, and verbal/written communication skills.
• Familiarity with budget planning, information technology, human resources, risk management, programs, advancement, and internal/external customer service procedures.
• Ability to effectively plan, track and monitor multiple projects and deadlines. 
• Exceptional degree of accuracy, detail orientation, and organization.
• High initiative, seeking continuous process improvement, actively engaging in problem solving.
• Excellent planning, analyses, prioritizing, decision-making, and implementation skills with a high level of personal responsibility.
• Computer literate.

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• Climb stairs on a daily basis.
• Work environment is primarily indoors within typical office setting.
• Requires sitting for extended periods of time.

EQUIPMENT/TOOLS USED: