Customer Srvc Representative

R10091518 Customer Srvc Representative (Open)

Location:

Largo, FL (Retail Solutions) - Management

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.


Airgas is Hiring for Customer Service Representative in Largo, FL

We are looking for you !

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start after just 30 days of employment.

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Recruiter: Neelam Patel / Neelam.patel@airgas.com  /  913.343.5762

This position is responsible for delivering world-class customer service and building business relationships with internal and external customers, including ANC (Airgas National Carbonation) clients. Key duties include the fast and accurate processing of orders and service requests, handling general inquiries, and basic troubleshooting via inbound and outbound calls. The representative coordinates C02 fills and service calls, provides estimated time of arrivals to customers, and works with Service Managers and Area Beverage Managers to ensure customer satisfaction by following the escalation process.
 

• Manage inbound and outbound customer calls, providing product/service information and determining appropriate service actions.

• Coordinate logistics for service, CO2 fills, and rush deliveries, including providing ETAs and liaising between customers, Service Managers, Area Beverage Managers, drivers, and Accounts Receivable.

• Provide non-technical customer support, handle next-level service issues, and conduct basic troubleshooting calls.

• Maintain excellent follow-up skills to advise customers on response methods and time frames for service requests.

• Assist with special projects, process documentation and updates, email/portal order processing, and departmental training initiatives.

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Are you a MATCH?

Required Qualifications:

• High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications:

• Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or