Pro Audio Supervisor

Job Title: Pro Audio Supervisor – Allen & Heath Keyboard

Division:  Operations

Location: Southaven, MS

Schedule: Monday to Friday 8:30am to 5:30pm

Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears? Are you ready to Hear IT, See IT, Live IT and Jam IT?

Choosing Exertis | JAM Industries means joining the largest distributor of consumer electronic goods, pro-audio equipment and musical instruments in the WORLD. Since 1972, our love of music has driven us towards continuous innovation which has allowed us to stay true to our mission of delivering ONLY the best customer service!

What will you do:

Reporting to the Service Manager, the Pro Audio Supervisor will be responsible for overseeing and ensuring the proper operations of all service-related activities including Parts Order desk, Product Repairs, Product Testing and Warranties Programs. Pro Audio Supervisor will also be responsible and accountable for Parts Inventory and Customer Returns for our Southaven Facility and coordinate with various Service Centers located throughout the US and manage Employee Relations within the Department.

Responsibilities:

• Selecting, training, motivating, and evaluating Personnel; establishing and monitoring Employee performance objectives; preparing and presenting Employee Performance Reviews; providing or coordinating Personnel training and education; working with Employees to correct deficiencies and fully develop strengths; coaching, mentoring.

• Addressing and resolving Customer issues to achieve total customer satisfaction.

• Supervising the work of “Technical” Services staff by facilitating and tracking project status; identifying problems and issues; allocating appropriate resources; and ensuring that “technical” support services are completed on schedule and at the highest levels of quality. Assisting staff in the delivery of technical services as necessary and appropriate.

• Monitor Weekly Reports and identify Department improvements

• Developing and coordinating reporting activities including training, equipment cost and usage, cost/usage ratios, usage procedures, and personnel time/project allocation.

• Work closely with Department Lead to achieve Department objectives set by Service Manager

• Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.

• Maintain and improve the quality and reliability of technical process and the products.

• Allocate and manage technical resources effectively.

 What we are looking for: