Customer Support Specialist

Join Velory as a Customer Support Specialist

What You Will Do

Velory is looking for a Customer Support Specialist to provide support to our Customers and Partners. This role involves troubleshooting customer or partner tickets and handling incoming feature requests, and above all ensuring a smooth user experience. You will work closely with our Success, Sales, Partnerships and Product teams to resolve tickets and requests efficiently.

This is an in-office role based in our centrally located Stockholm office. Support opening hours are weekdays 09.00 - 17.00 CET.

Key responsibilities

• Provide support and troubleshooting issues for Customers and Partners
• Investigate and follow up on Customer and Partner tickets, ensuring timely resolution
• Provide support via email, chat and phone through our ticketing systems, ZenDesk
• Collaborate with the Success, Sales, Partnerships and Product teams to manage, escalate and resolve customer tickets within agreed timelines
• Identify opportunities to streamline our support processes
• Prepare and analyze monthly statistics and trend reports and suggest improvements

Who You Are

To excel in this role, you should embody Velory's core values and bring a creative, innovative spirit to our team:

• Show ownership: Look at the big picture and take the initiative to contribute where needed
• Manage speed: Eliminate obstacles to maintain a high, sustainable pace
• Represent quality: Aim high, sweat the details, and iterate
• Earn trust: Be communicative, transparent, and follow through on commitments
• Deliver wow: Go beyond expectations in a creative and unexpected way

Required Skills

• Minimum 2 years of experience with customer support, preferably within SaaS platform
• A mix of problem-solving and customer service skills
• Strong communication and interpersonal skills
• Fluency in Swedish and English (both written and spoken)
• Experience with Zendesk (preferred) or similar customer support tools
• A tech-savvy mindset with a strong interest in using tools to automate and improve support workflows
• Ability to work independently and as part of a team
• Eagerness to learn and a proactive attitude
• Ability to work in-office at our Stockholm office location

What We Offer

• A unique opportunity to grow and learn in a fast-paced scale-up environment
• Hands-on experience in a fast-paced and innovative environment
• A collaborative and inclusive work culture
• Flexible work arrangements
• Located in the vibrant city of Stockholm

This Is Velory

Velory enables companies to buy and manage their IT in an automated, secure and circular way.

• IT Lifecycle Management: streamlining IT workflows from purchase to end of life
• Employee Empowerment: unleashing productivity from the first day to the last

Velory is headquartered in Stockholm, Sweden.

Join Us

At Velory, you’ll be more than just an intern – you'll be a key player in our mission to revolutionize the digital landscape. If you’re ready to bring your creativity, skills, and passion to our team, we’d love to hear from you!