Global Governance and Controls Adherence Head

<p><b>Global Governance and Controls Adherence Head</b></p><p>Are you looking for a career move that will put you at the heart of a global financial institution?</p><p></p><p>By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.</p><p></p><p><b>Team/Role Overview </b></p><p>Global Payroll Services (GPS) is a function of ~400 employees based in 35 countries, managing Pay-Cycle Ops (aka Payroll), Employment Tax and Payroll Accounting.</p><p></p><p>GPS Global Head of Governance and Controls Adherence will lead and manage our global governance framework, ensuring robust controls adherence and effective risk management across the organization. This critical leadership role will be responsible for overseeing the design, implementation, and maintenance of key governance processes and controls, and driving a culture of compliance.</p><p></p><p>This role requires deep understanding of risk and control management, exceptional leadership and communication skills, and a proven track record of successfully managing global teams and initiatives. This role will directly report to Global Head of GPS and will manage teams located globally.</p><p></p><p><b><u>What you’ll do</u></b></p><ul><li><b>Metrics and Scorecard Management:</b> Develop, implement, and maintain key performance indicators (KPIs) and scorecards to monitor the effectiveness of governance processes and controls. Analyze performance data to identify trends, areas for improvement, and potential risks.</li><li><b>Reporting and Communication:</b> Prepare and present regular reports to senior management and the board of directors on the status of governance, risk, and compliance activities. Develop and execute a comprehensive communication plan to promote awareness and understanding of governance policies, processes, and initiatives.</li><li><b>Governance and Escalation Management:</b> Establish and maintain clear governance structures and escalation pathways to ensure timely and effective decision-making.</li><li><b>Data Collection and Analytics:</b> Lead the collection, analysis, and reporting of data related to governance, risk, and compliance. Utilize data analytics to identify trends, patterns, and potential risks.</li><li><b>HC/Financial Management:</b> Manage human capital and financial resources effectively across GPS.</li><li><b>Project Management/ Ad-hoc Projects Ownership:</b> Lead and manage governance-related and manage ad-hoc projects as assigned by senior management, ensuring timely completion within budget and scope.</li><li><b>SharePoint Management:</b> Manage and maintain SharePoint sites used for governance documentation, communication, and collaboration.</li><li><b>Issue Management:</b> Establish and maintain a robust issue management process, ensuring timely identification, escalation, and resolution of control deficiencies and governance-related issues.</li><li><b>CAP (Corrective Action Plan) Management:</b> Oversee the development and implementation of corrective action plans (CAPs) to address identified control weaknesses, ensuring effective remediation and prevention of recurrence.</li><li><b>CAMP (Controls Assurance Monitoring Program) Management:</b> Manage the Controls Assurance Monitoring Program to provide ongoing assurance over the design and effectiveness of key controls.</li><li><b>Global Audits:</b> Coordinate and support internal and external audits, ensuring timely deliverables delivery.</li><li><b>Records Management:</b> Establish and maintain a comprehensive records management program, ensuring compliance with regulatory requirements and best practices.</li><li><b>ICSA (Intra-Citi Service Agreement) Oversight:</b> Lead and oversee the execution of the Intra-Citi Service Agreement, ensuring service level agreements are met and effectively managed across internal service providers.</li></ul><p></p><p><b>What We'll need from you</b></p><ul><li>Bachelor's degree in a related field (e.g., Business Administration, Finance, Accounting, Law). Master's degree preferred.</li><li>10+ years experience in risk and control management, governance, or compliance, with a significant portion of that experience in a global leadership role.</li><li>CoB (Continuity of Business) Management: Develop, implement, and maintain the Continuity of Business plan, ensuring business operations can continue with minimal disruption in the event of unforeseen circumstances. This includes regular testing and updates to the plan.</li><li>Global Payment Controls: Oversee the implementation and maintenance of global payment controls to mitigate fraud and ensure compliance with financial regulations.</li><li>Data Ownership / PBIO (Personally Identifiable Information) Management: Define and enforce data ownership responsibilities, ensuring data quality, integrity, and security. Oversee the protection of Personal