Enterprise Communications/Telecom Developer (Repost)

Minimum Pay Rate: $111,092.80 

Maximum Pay Rate: $147,201.60 

Civil Service Status: Civil Service 

Posting Type: Open 

 

This is an exciting time to join SMUD as a key member of our Enterprise Communications team as we converge our contact center operations on the Genesys Cloud CX platform. In this role, you will be responsible for developing and supporting both custom and standard out of the box integrations, applications, and configurations for our enterprise communications portfolio of technologies. The ideal candidate will have prior experience with IVR design and development, contact center operations and enterprise telephony.

 

SMUD Official Classification: Enterprise Technology Developer Journey

 

Open until filled - This posting may close at any time without notice after 04/16/2024 so you are encouraged to apply early.

Purpose

Provides technical support and analysis in a broad range of information technology areas including the planning, design, development, installation, operation, and enhancement of SMUD enterprise applications; ensures a state-of-the-art, stable, accurate, and reliable computing environment that meets the needs of the organization.

Nature and Scope

This is the journey level within the Enterprise Technical Developer class series. Positions within this classification will demonstrate working knowledge in all of the specialty areas independently with minimal oversight. Under general supervision, positions within this class perform difficult and more complex work than the entry level Enterprise Technical Developer as determined by the Supervisor. This class is distinguished from the Senior Enterprise Technical Developer in that the latter requires a higher level of complexity, difficulty and level of tasks assigned, broader decision-making authority, advanced technical knowledge, short and long-term planning responsibility, major project management responsibility and demonstrated mastery in two or more specialty areas. Advancement to Senior Enterprise Technical Developer is done through a competitive process.

Duties and Responsibilities

• Plans, analyzes, designs, develops, implements, and maintains enterprise applications by utilizing other development support tools for SMUD interfaces, data conversions, custom transactions, forms and reports; develops detailed designs, defining user requirements; plans implementation strategies.
• Participates in workflow process design, development, testing, administration and maintenance.
• Addresses integration and interface issues between enterprise applications and non-enterprise applications; develops customizations for enterprise application transactions and user exits; develops testing criteria/scenarios and conducts testing and debugging.
• Provides technical documentation on custom transactions, interfaces, forms, reports, workflow, document imaging and other enterprise application objects; supports document imaging and data archiving needs.
• Communicates technical information and provides guidance to staff and/or end-user community.
• Analyzes the need for modifications and enhancements to existing enterprise applications and/or infrastructure by evaluating the effectiveness of current modules; conducts workflow and process analysis; identifies needed changes, enhancements, and impacts to business processes.
• Revises user and system requirements; designs modifications and prepares change notices; integrates modifications; develops testing criteria and conducts testing.
• Provides technical support for the overall effectiveness of the use of enterprise application systems by end-users; troubleshoots user and technical obstacles and system problems; provides technical consultation and solutions.
• Develops, establishes and conducts classroom and on-the-job training on the use of programs and procedures; supports functional analysts in developing training information; provides information to functional analysts on the use of programs and procedures.
• Plans, coordinates, prioritizes, monitors, and guides work activities with work-unit employees to meet established task objectives and deadlines; assists in selecting and orienting new personnel; provides staff training; evaluates work performance results.
• Assists in administering the department budget by planning, monitoring, and revising schedules, work plans, expenditures, and assignments.
• Plans, coordinates, prioritizes, monitors, guides, and reviews/conducts work activities associated with department internal/external projects, in accordance with established task objectives and schedules, as outlined in the project plan/contract.
• Performs related duties as required.

Required Education

• High School diploma or equivalent

Required Experience Qualificati