Customer Success & Supply Chain Coordinator

Job DetailsJob Location: Atlanta, GA 30349Job Shift: DayAbout RH Aero Systems:

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA. For further details visit RHAero.com.

 

Job Summary:

The Customer Success & Supply Chain Coordinator is a cross-functional operational support role responsible for supporting customer communication, workflow coordination, supply chain activities, and service center operational continuity within a smaller service center environment.

Due to the size and structure of the Atlanta operation, this role offers exposure to both customer coordination and supply chain support activities, with close collaboration across technicians, logistics, leadership, and operational support teams.

 

The ideal candidate is organized, adaptable, collaborative, and comfortable operating within structured workflows and evolving operational environments. This role requires strong communication skills, operational awareness, and the ability to balance customer expectations with operational realities.

 

Key Responsibilities:

 

Customer Communication & Coordination


Serve as a point of contact for customer order updates and operational communication
Provide proactive communication regarding order status, approvals, delays, and shipment readiness
Maintain customer communication cadence throughout open orders
Coordinate customer follow-up for approvals, missing information, and operational escalations
Support customer issue resolution and Quality Notification (QN) coordination
Maintain accurate order status and visibility within internal systems


 

Supply Chain & Operational Support


Support repair pricing and parts sourcing activities
Assist with vendor RFQ activity, lead-time validation, and material tracking
Coordinate with technicians, logistics, and leadership to support operational flow
Support prioritization of urgent customer requirements and operational escalations
Assist with workflow coordination from intake through shipment release
Support supply continuity and operational responsiveness


 

Process & Workflow Management


Operate within established SOPs, work instructions, and operational processes
Support continuous improvement of workflow visibility and communication standards
Maintain accurate tracking and documentation within systems such as SAP, OTRS, Praxedo, and Microsoft Office
Support process improvement initiatives and operational reporting activities


Cross-Functional Collaboration


Work collaboratively across operations, logistics, supply chain, and leadership teams
Support issue resolution and operational continuity through effective communication
Operate effectively within an international business environment
Maintain professional communication across multiple organizational levels and cultures

QualificationsQualifications and Experience:


Experience in customer service, customer success, operations, supply chain, or service coordination environments
Strong organizational, communication, and follow-up skills
Ability to manage multiple priorities simultaneously
Ability to work effectively within structured operational environments
Proficiency with Microsoft Office Suite
Professional communication skills with internal and external stakeholders
Experience in aviation, aerospace, tooling, maintenance, repair, or industrial service environments
Experience with SAP, ERP systems, ticketing systems, or workflow management tools
Experience supporting international customers or global operations
Experience supporting operational process improvement initiatives


 

Competencies & Skill:


Customer Communication
Operational Coordination
Cross-Functional Collaboration
Process Discipline
Problem Solving
Adaptability
Accountability
Continuous Improvement Mindset
Strong ownership mindset
Ability to operate effectively within structured workflows
Comfort working within evolving or developing operational environments
Professional communication and escalation judgment
Ability to collaborate effectively across teams and functions
Continuous improvement mindset aligned with operational excellence


 

Other Information:

 

We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term