Manager, Sales Operations

Grammarly is excited to offer a remote-first hybrid working model. Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly hub.

All roles have an in-person component: Conditions permitting, teams meet 2–4 weeks every quarter at one of Grammarly’s hubs in San Francisco, Kyiv, New York, Vancouver, and Berlin, or in a workspace in Kraków. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.

Grammarly team members in this role must be based in the United States or Canada, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.

The opportunity 

Every day, tens of millions of people and 50,000 professional teams worldwide trust Grammarly’s AI and human expertise to help ideate, compose, revise, and comprehend communications. Our team members have the autonomy to take on exciting challenges in pursuit of our mission to improve lives by improving communication. Together, we’re building on more than a decade of steady growth and profitability. We’re defining the communication assistance category with our tailored service offerings: Grammarly Free, Grammarly Premium, Grammarly Business, and Grammarly for Education. Our latest product offering, GrammarlyGO, brings the power of generative AI to our users. It all begins with our team collaborating in an inclusive, values-driven, and learning-oriented environment.

To achieve our ambitious goals, we’re seeking a Manager of Sales Operations to join our Revenue Operations team. The Manager of Sales Operations will be focused on up-leveling the efficiency of our sales reps by optimizing top and middle-funnel operations while supporting our fast-growing Account Executive and Customer Success teams. Core focus areas of this role will include managing our lead operations cross-functionally with marketing operations and go-to-market systems, setting up robust processes to implement and measure the adoption of sales processes and tools, streamlining day-to-day workflows to maximize rep selling time, and driving territory management across all lines of business. 

Your impact

In this position, you will be an essential member of the Revenue Operations team as a sales operations subject matter expert. You will lead a team of sales operations analysts to foster operational excellence and sales rep productivity through meaningful process change and the execution of various operational enhancements and cross-functional initiatives. 

As Grammarly expands, our sales process must run smoothly and efficiently. Our sales representatives should focus on their strengths while the Sales Operations team works to streamline their interactions with all aspects of the sales process, utilizing various tools and communication channels. In this position, you will play a significant role in leading top-of-the-funnel sales operations. Your responsibilities will include managing leading operations with sales and cross-functional teams, integrating feedback and best practices into process improvements, and assessing lead quality and throughput to better align with marketing and sales efforts. You will also be a critical adviser for building and designing programs related to rules of engagement, sales territories, and sales processes for BDRs, AEs, and CSMs.  

Within your first 30 days, you will:

• Complete general onboarding and meet the team. 
• Study and internalize the Grammarly sales process from start to end.
• Establish relationships with team members and cross-functional partners.
• Learn Grammarly's GTM Operations and understand how sales reps handle leads, accounts, opportunities, territories, and rules of engagement.

Within your first 3 months, you will:

• Deep dive into sales reps' processes and identify opportunities to streamline methods and increase adoption of core processes. 
• Outline sales operations initiatives to best support the business and sales teams. 
• Become the point of contact for you