Sr. Technical Program Manager - Syndication Customer Experience

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for the technical program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead for specific, defined multi-discipline technical programs or projects of greater than average complexity and scope. Responsible and accountable in the planning, development and delivery of new technical programs. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

About the Team:

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

CTS (Comcast Technology Solutions), a division of Comcast Cable, is uniquely positioned like no other at the nexus of media and technology. With a rich broadcast heritage, continual investments in innovative media technologies, and nearly two decades of on-the-ground experience, we are the market leader when it comes to making all the pieces work together to power both extraordinary experiences and revenue growth.

As a member of the Comcast Technology Solutions team, you are instrumental in making sure Comcast’s portfolio of syndicated products are deployed and performing for our customers as optimally as possible. In this role you will be working with cutting edge video and connectivity technologies while interfacing with global telecommunications providers. 

Are you passionate about digital media, entertainment, connectivity, and cloud services? Do you like big challenges and working within a highly motivated team environment? 

On the CTS MVPD & OS team, we take Comcast’s amazing products and services in Video, IPTV, smart home, broadband and networking, and white label them for the operator community. Our partners own the customer relationship while we own and operate the product experience. We are looking for a customer experience oriented individual to join a team focused on ensuring operational excellence across our product portfolio. We thrive on big challenges, results, quality, and agility. 

Who you will be working with? 

The Partner Xperience Operations (PXO) team works with our Engineering, Reliability, and Production Support teams to ensure that we are delivering high-quality products and services to our partners and their customers.  The team is the primary interface between our syndication partners and Comcast’s engineering teams that develop and manage video, connected home, and home security products for millions of customers around the world.  

  

What are some interesting things you will doing? 

You will have the opportunity to join a growing team that uses data, technical knowledge, and experience to ensure that CTS delivers and operates a world-class suite of products for our customers. In this role you will define measures of success and work across operations and engineering teams to continually raise the bar on our product quality and customer experience. Additionally, you will help leverage best practices across the operator community.  

   

Where can you make an impact? 

You will be working with the best and brightest minds in Comcast to roll out services that will power the next generation of television, broadband, and home automation.  Success in this role is characterized by ongoing team d