Casino Host -Asian Marketing Full Time (Caesars LV)

JOBSUMMARY:

Increases gamingrevenues and profits by developing designated customer segments through increased visitation and play consolidation. Creates loyalty to Caesars Palace Las Vegas among valued gaming customers by building lasting relationships and effectively utilizing marketing techniques.  Must be literate and fluent in English and Mandarin!

  

Essential Job Functions:

 Maintains close ties with targeted gueststhrough personal contact by phone and in person. Greets guests in the casinoand participates in social events and special promotions. Anticipates guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations. Effectively uses telemarketing, mail and other marketing techniques to increase visitation patterns among target customers. Uses soundjudgement and makes good decisions in accordance with established guidelines.Handles difficult guests and situations in a calm, professional and prudent manner. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.

Physical,Mental and Environmental Demands:

Must be able to continuously maneuver around office. Must be able to move quickly around property. Must be able to bend,crouch, kneel, twist and work at a desk. Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated. Must be able to speak, read, write and understand both English and Chinese languages. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to respond calmly and make rational decisions when handling guest’s needs. Must be able to tolerate areas containing second handsmoke.

 

Qualifications:

Must be literate and fluent in English and Mandarin and have a minimum of 2 years VIP guest services related experience.  Must have proven track record of personally providing excellent customer service. Must possess excellent interpersonal,communication, and problem-solving skills. Must be willing to work any shift,weekends and holidays if/when necessary. Must be able to speak, read, write andunderstand both English and Chinese. College degree in Marketing, Hotel orBusiness preferred but not required. Must be able to get along with co-workersand work as a team. Must present a well-groomed, professional appearance. Musthave a good attendance record. (no more than 3 points).  Proficiency in Microsoft Office is preferredbut not required.

 

 

Help us roll out the red carpet at Caesars Palace!  This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa.  If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.