MTAP - Sr. Director Salesforce Leader

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Title: MTAP - Sr. Director Salesforce Leader

Job Location: Irving, TX (Hybrid role)

Current Need:

The Sr Director, Salesforce leader reports to the VP, Salesforce CRM Service Leader, and leads a team of highly collaborative and results-oriented IT staff tasked with delivering global, high value IT applications across the company. This position has deep technical skills in Salesforce and can drive the roadmap across the Sales and Customer Service ecosystem including CPQ, CLM, and Integrations. This function challenges the status quo; thrives and is successful in a dynamic environment. This team member must be motivated and successful at mentoring by building and sustaining professional relationships at all levels of an organization. The Director has well-honed problem solving and decision-making skills, is agile and adaptable, and can effectively manage change. This function is both strategic and tactical, can influence adoption, is results oriented, and has a strong client service orientation.  
  

Key Responsibilities:

1.  Business Partnership: Influences leadership within the cross-functional team and assists in roadmap planning. Solid relationships with key stakeholders at the VP level. 

2.  Business Operations: Analyze and plan improvements in technical implementations to continue to deliver value to business partners. Drive the business to adopt recommended technical solutions 

3.  Document related processes and technical configurations in the handbook 

4.  Technical Delivery: Provide hands-on, expert-level technical assistance to delivery teams. Drives adoption of technology and process changes. Drive end to end governance on large, complex, cross-functional projects across multiple systems or integrations with minimal oversight 

5. Proactively provides recommendations for system improvements 

6. Project Management: Run the new products/innovations which improve our ability to make better data driven insights, or make the company more efficient. Drive intake and prioritization process for functional areas of expertise 

7. Communication: Target audience Director, Sr. Director, VP, with presentations targeted to CIO staff for critical projects. Mentorship: Build and manage global teams. Guide and coach team members. Mentors junior team members and models GitLab values for the team. 

8. Measure, monitor, and maintain team’s ability to meet or exceed Service Level Agreements (SLA), Objectives and Key Results (OKRs), and Key Performance Indicators (KPIs). Experience and comfort working in a culture of measurement  

Technical skills and Minimum experience  required: 

• 10-15 years of experience implementing, configuring, customizing and integrating SaaS software Eg: SalesForce, DocuSign CLM, Netsuite, Zuora Billing, Zuora Revenue, Coupa, Zip, Navan, Workday, ADP,