Sr. Analyst, Contracts and Customer Service (Hybrid - Rockford, IL)

Date Posted:

2026-04-01

Country:

United States of America

Location:

US-IL-ROCKFORD-P6 ~ 4747 Harrison Ave ~ 4747 HARRISON AVE-P6

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

The Sr. Analyst, Contracts and Customer Service position is a part of the aftermarket team located in Rockford, IL. This position would be a part of a great team administrating customers within the US, UK, Middle East, China, Australia and India.

This role will be worked Hybrid to Rockford, IL. Relocation assistance is not available.

What You Will Do:

• Communicate effectively and professionally with customers

• Digest large amounts of data quickly while dealing with ambiguity

• Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedites requests, the implementation of contract modifications to standard work and other customer requests as needed

• Ability to train and develop others around them in areas of expertise

• Continue to develop and participate in efficient process improvements using CORE Principles

• Receipt, review, and processing of customer orders, RFQ’s and discrepancies in accordance with standard terms and conditions or customer specific contractual obligations

• Extensive internal interface with various support organizations within the organization

• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately

• Responsible for assisting with timely payment from customers

Qualifications You Must Have:

• Typically requires University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field

• Prior Account Management or Customer Service experience

Qualifications We Prefer:

• Customer Service experience with the ability to collaborate amongst multiple internal functions and external customers

• Distribution or logistics experience and knowledge of international trade protocols

• Proficient in Microsoft applications, SAP, reporting, database manipulation and/or VBA

• Ability to process large amounts of information quickly, handle ambiguity, make sound business decisions, and be open minded

What We Offer:

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  

• Three weeks of vacation for newly hired employees  

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  

• Tuition reimbursement program 

• Student Loan Repayment Program  

• Life insurance and disability coverage  

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 

• Birth, adoption, parental leave benefits 

• Ovia Health, fertility, and family planning  

• Adoption Assistance           

• Autism Benefit  

• Employee Assistance Plan, including up to 10 free counseling sessions  

• Healthy You Incentives, wellness rewards program 

• Doctor on Demand, virtual doctor visits  

• Bright Horizons, child and elder care services 

• Teladoc Medical Experts, second opinion program  

• And more!  

Learn More & Apply Now!

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. 

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the