Distributed Generation Customer Program Manager

About the Team & MissionCon Edison, a multibillion-dollar energy utility, is leading the clean energy transition in New York City and Westchester County. We are investing hundreds of millions of dollars annually to integrate distributed resources into our electric and gas systems, support electric vehicle charging infrastructure, and scale adoption of energy efficiency and clean heating technologies across our customers.Con Edison is accelerating New York's clean energy transition by helping customers and developers connect solar, storage, and emerging distributed generation technologies to the gridsafely, quickly, and at scale. The Distributed Generation (DG) Group facilitates the process of interconnection across Engineering, Energy Services, and Customer Operations. Our goal is to provide a smooth, transparent, best-in-class customer experience that gets clean energy projects energized faster and easierwhile maintaining system reliability and meeting all regulatory requirements.Role OverviewThe Distributed Generation Customer Portfolio Managers will lead teams of portfolio support experts that oversee portfolios of DG projects and keeps projects them moving and help design and administer advisory service to support new and existing developers. This team will support developers through the end-to-end journeyfrom pre-application to permission to operate, helping to coordinate with the right teams at the right time, and providing insights into the interconnection process as well as the Company's rates and incentive programs. You are responsible for leading the team's day-to-day operations, ensuring strong team performance, providing input on improving existing and new customer tools to improve transparency and developer success, and addressing process gaps. You will coordinate with your peers in related departments (Distributed Engineering, Energy Services, etc.), develop strong working relationships with key market participants, and create a strong customer-centric culture. Core Responsibilities

• Lead the development of a proactive, customer-centric culture to foster trust and confidence among customers, DG developers and technology providers and build, maintain and create new relationships.
• Lead a team of developer go-to partnersfoster a strong working relationship with developers so they can reach out to you if they need support.
• Oversee all aspects of the team including planning, organizing, coordinating and managing resources needed to achieve key internal goals.
• Manage the teams effort on day-to-day delivery for all DG/storage projectsset clear next steps, owners, and timelines; keep everyone aligned and informed.
• Lead collaboration with other members of the DG team, as well as other internal departments including engineering organizations and Energy Services.
• Streamline handoffs across Distribution Engineering, Energy Services, Construction, Metering, Telemetry, and Billing/Crediting to reduce delays and rework.
• Turn insights into actionmonitor, analyze, and report on program performance at various levels.
• Provide customer perspective input on the development of software used to administer and operate the program and where needed support data management and quality control.
• Engage with Strategy/Regulatory personneluse your customer insights and operational expertise to support development of strategic planning and regulatory activities such as filings.
• Ensure transparency and accountability through regular reporting of status updates and expected timelines so customers and internal teams know exactly where things stand.
• Lead design, development, and administration of advisory services to help new and existing developers better understand the interconnection process, Company rates and incentive programs, and grid conditions where projects may be sited.
• Oversee the end-to-end process for FERC 2222 aggregations of distributed energy resources in the NYISO market.
• Support developers in upholding standards and safetyensuring consistency with SIR, Public Service Commission (PSC) orders and Joint Utilities Work Group technical requirements (smart-inverter settings, protection/ Supervisory Control and Data Acquisition (SCADA)) with complete, auditable documentation.
• Represent the Company at industry conferences and meetings with external stakeholders related to the development of DG projects.
• Ensure that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations.
• Perform other related tasks and assignments as required.

Required Education/Experience

• Bachelor's Degree Five years of relevant experience including customer relationship management and delivering cross-functional projects in energy/engineering/utility environments.

Preferred Education/Experience