Federal Technical Account Manager

Get to Know Us

Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find, fix and verify exploitable attack vectors before criminals exploit them. Our flagship product,  the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by IT Ops/SecOps teams, consulting pentesters, and MSSPs and MSPs.  

We are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools and false positives, resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results. 

As a remote first company, we require minimum 25Mbps consumer grade broadband connection.

What You’ll Do

We are seeking a dedicated and experienced Technical Account Manager (TAM) with a focus on federal and DOD accounts across multiple verticals to join our fast-growing team. As a TAM, your role is vital in maintaining the satisfaction and success of our customers as they leverage the power of our flagship product, NodeZero. This position requires a background in cybersecurity, a customer-first mindset, and a talent for fostering strong relationships.

Responsibilities:

• Manage a portfolio of federal, DOD, and Defense Industrial Base (DIB) customer accounts to achieve long-term success and drive continued adoption of our cybersecurity solution.

• Develop strong interpersonal skills to build long-standing relationships with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs.

• Act as a customer advocate and first-line resource, immediately responding to operational or technical inquiries and relaying customer feedback to our internal teams to help steer the evolution of our product and services.

• Guide clients through the onboarding process and provide strategic guidance on how to extract maximum value from all Horizon3.ai products offerings. 

• Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture.

• Monitor customer usage trends and KPI’s to identify risks and expansion opportunities to secure timely renewals.

• Conduct customer success check-ins, pentest reviews, business reviews, renewal syncs, and technical troubleshooting sessions at both regularly scheduled and ad-hoc cadences.

• Effectively interact with customers, cross-functional teams, and third-party vendors

• Develop a deep understanding of Horizon3.ai suite of product offerings, becoming a trusted adviser on all key features and benefits.

• Maintain strategic awareness of novel and evolving cybersecurity trends and threats.

What You’ll Bring 

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science or related fields.

• 3+ years of experience in federal or DOD customer-facing roles such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment.

• Related Military Occupational Skill (MOS) + direct work experience may substitute degree requirements.

• In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, Certified Ethical Hacker, CISSP, OSCP) is preferred.

• Understanding of government IT systems, architecture, and networking.

• Working knowledge of federal and DOD cybersecurity regulations regarding information handling and compliance.

• Working knowledge of DIB complex, associated risks, and solutions.

• Prior experience in the Intelligence Community (IC) and active/recent clearance is beneficial

• Exceptional communication, interpersonal, and customer service skills.

• Strong analytical skills with the ability to identify user trends and discern customer needs.

• Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess).

• Ability to work independently and in a team, establishing successful customer-focused initiatives