Manager, Solutions Consulting

Job Title: Manager, Solutions Consulting

Location: US

 

THE OPPORTUNITY:

Although we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages, and retains elite talent.

 

At Salesloft, our Manager, Solution Consulting will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Consulting Services team.  Our Solution Consultants are the voice of the Consulting organization to our customers in the pre-sales process, responsible for positioning and selling our post-sales services.  They are the most senior consultants in the organization, ensuring that every customer they support will be set up for long-term success on our platform, and that our post-sales consulting resources are well-positioned to drive that customers’ success. 

 

On a day-to-day basis, you will be responsible for meeting with customers, earning client trust, collaborating with the Salesloft sales team, and designing custom solutions to help our customers achieve success.  

 

Specifically, you will:

• Lead and Manage a team of presales Solution Consultants
• Collaborate with Consulting Services leadership on services offerings strategy and presales messaging and positioning
• Manage all services presales processes, including client discovery, scoping, estimating, SOW creation, and more
• Collaborate with our Sales teams on priority pursuits
• Partner with sales leadership on presales services escalations
• Conduct discovery sessions with prospects (in partnership with Sales) to understand their current objectives and challenges and desired future states
• Lead customer business discovery sessions to uncover pain points, establish goals and objectives, and business requirements (functionally from the solution but also strategy, planning, customer roadmap)
• Lead customer technical discovery sessions to identify technical requirements, complexities, and considerations for implementation
• Maintain a detailed knowledge/understanding of clients’ business challenges, technology stack, roll-out goals
• Translate customer requirements to Consulting Services offerings, capabilities, and custom-scoped engagements
• Design custom implementation and onboarding plans to ensure customer success
• Identify and document project risks
• Build custom proposal decks for customers
• Present services proposals and custom project plans to customers
• Compose and present customer-facing statements of work
• Regularly pitch the value of the services organization  (virtual and in-person) with both a Sales and Consulting mentality
• Assist in knowledge transfer and transition of closed business to the assigned Consulting Services team who will be responsible for delivery
• Participate on client engagements as a senior advisor to the consulting organization and trusted voice to the client
• Participate in client strategy sessions and QBRs as a member of the account team, positioned to drive growth and expansion in our accounts
• Be seen as a thought-leader and industry expert, staying up-to-date on industry trends, competitive landscape, and customer needs.
• Internal stakeholder management and problem solving (working with Sales and Legal to close out redlines)

 

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to deeply understand prospect and customer pain points and advise on proven solutions to achieve their desired outcomes. You will have an opportunity to make a difference.

WHAT WE’RE LOOKING FOR:

We are seeking a results-oriented, highly motivated, strategic solutions leader who has a deep understanding of the Revenue Orchestration and Sales Engagement category and a laser focus on designing and prescribing Salesloft Services to our prospects and customers, aligned with their existing processes and desired outcomes. You will play a pivotal role in as a Salesloft Consulting Services leader, evangelizing the benefits in outcomes derived by working with the Salesloft Consulting Services team.

 

If you’re looking for an opportunity to learn more, do more, and become more than previously possible… If you're passionate about innovation, growth and serving customers and thrive in a fast-paced, developmental environment, then becoming a Principal Solutions Consultant is the career path for you!

 

THE TEAM:

Our Salesloft’s Consulting Services team is comprised of seasoned and up-and-coming consulting and solutions professionals who are all