Associate Manager, Microsoft 365 Engineer

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Summary:

The Microsoft 365 Engineer is a member of the End User Productivity (EUP) team. EUP is a global team responsible for the management and delivery of client solutions that address current and future business needs while ensuring value realization in the shortest possible timeframe.

This position is responsible for the delivery of services related to productivity and collaboration solutions focused on, but not limited to, the Office 365 platform.  This includes Teams, Exchange, SharePoint, OneDrive, Stream, Office Applications and more.

The appointee will interact with our Managed Service Providers (MSPs) to deliver solutions to our users that promote ease of use and productivity while ensuring adherence to security requirements. The incumbent will also interact with many departments within SCJ to understand requirements and to deliver business value. This position includes management of the related EUP projects, platforms and day to day level 3 support.

This is an onsite role in Racine, WI.

Essential Duties and Responsibilities:

• Provide engineering and timely support that delivers a stable, secure, global platform following internal methodologies, process, and standards.

• Leadership role in keeping current with existing and emerging technologies and providing input to technology roadmaps.

• Experience coordinating and managing escalation with vendors.

• Ability to coordinate with vendors and partners as needed for problem resolution.

• Management of vendors and partners’ relationships as necessary.

• Lead and/or participate in various projects: strategic and operational initiatives.

• Document processes and procedures for maintenance and support.

• Participation in development of strategic plans for the team.

• Provides 3rd level operational support for platforms. Off-hours support and a flexible schedule to accommodate a global team will be required.

• Management of vendor relationships, including, but not limited to:

  • Overseeing project implementations

  • Managing/tracking project budgets

  • Software licensing, service monitoring, new services.

• Lead and/or participate in various projects: strategic and operational initiatives.

• Leadership role in proactively maintaining awareness of technology trends, prototype possible solutions that would enhance the productivity of end users and bring value to the business

• Actively manage and implement continuous improvement plans for services within the portfolio

• Work closely with the colleagues to translate business requirements into technical requirements.

• Coordinate with internal teams and stakeholders on solution development that will drive technical change.

• Champion the resolution of technically significant issues affecting the platform through personal ownership

• Develop, prioritize, and meet deliverable budgets, schedules, and scope milestones.

• Other duties as assigned

Required Skills / Experience / Competencies:

• Bachelor’s degree in information systems, computer science or related technical discipline or military experience considered in lieu of education requirement

• Minimum 3 years of experience with a global enterprise-level service.

• Experience with Office 365 management and administration

• The ideal candidate will have a skill set that includes a wide breadth of infrastructure related technologies. 

• Qualified candidates must be legally authorized to work in the United States

Preferred Skills / Experience / Competencies:

• Working with Managed Service Providers

• Communicate with both technical and non-technical audiences

• Ability to troubleshoot complex problems

• Strong customer service skills, attention to detail, sense of urgency, and the ability to offer guidance and mentorship to junior team members

• Excellent interpersonal skills and a “can do” attitude in a team environment

• Self-motivated, self-directed person

• Ability t