Clinical Lab Assistant I - Days

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview
Under the general supervision of the Lead and Supervisor: process laboratory specimens, data entry, and specimen transport as ordered by the respective physicians. Must exhibit the ability to work independently and provide customer service using CHOP ICARE values and Service Standards.


What you will do

• Central Lab Services - Specimen Processing
• Assess specimen requirements and specimen integrity
• Triage, accession, process, and deliver specimens following established procedures
• Store specimens according to laboratory-specific storage directives as needed
• Customer Service
• Face-to-face
• Guided by CHOP ICARE Values and Service Standards
• Interfacing with patients, laboratory staff, medical staff, medical courier, and vendors
• Provide a patient-centric collaborative experience
• Diffuse anger or frustration, aim to provide solutions
• Answer questions and provide support
• Phone
• Proper phone etiquette following established procedures
• Ensure a warm tone of voice
• Diffuse anger or frustration, aim to provide solutions
• Answer question and provide support
• Call critical lab values to clinician
• Specimen handling
• Treat each specimen as a person
• Exhaust all options when problem-solving to avoid re-collection
• Equipment maintenance
• Maintain and clean medical laboratory equipment (e.g. centrifuges, vortex, refrigerator, freezers)
• Limited messenger service as required
• Promptly delivers specimens or paperwork throughout the health care campus as required.
• Promptly activates and executes the pneumatic tube downtime procedures as required
• Is knowledgeable in the use of resources to identify transport temperatures for all specimens and ensure stability
• Scheduling
• Must be flexible in scheduling and cooperation in performing all assigned tasks
• Responsible for working rotating on-call, weekends, and holidays
• Performs other duties as assigned by the Phlebotomy and Central Lab Services leadership team

Schedule

• 6:00 AM – 2:30 PM, Monday through Friday, rotating weekends and holidays

Education Qualifications

• High School Diploma / GED Required
• Technical Diploma Phlebotomy Preferred

Experience Qualifications

• scientific laboratory Preferred

Skills and Abilities

• Knowledge: basic biology, basic chemistry, English language, customer service, public safety and security
• Technology skills: electronic mail, Microsoft Office applications, typing, internet software, Microsoft Windows
• Other skills: active listening, reading comprehension, critical thinking, speaking, complex problem solving, monitoring, time management, writing, active learning, coordination, judgment and decision making, service orientation, social perceptiveness.
• Abilities: oral expression, near vision, manual dexterity, perceptual speed, information ordering, problem sensitivity, oral comprehension, finger dexterity, written comprehension, arm-hand steadiness, deductive reasoning, selective attention, speech clarity, speech recognition, visual color discrimination, writing expression, number facility

Licenses and Certifications

• Medical Laboratory Technician (MLT) - American Society for Clinical Pathology (ASCP) - upon hire - Preferred or
• Certified Phlebotomy Technician (PBT) - ASCP - The American Society for Clinical Pathology (ASCP) - upon hire - Preferred

To carry out its mission, CHOP is committed to supporting the health of our pa