Senior Lead Site Reliability Engineer

Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership.

As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Infrastructure & Production Management sector of Consumer & Community Banking, and as a part of the Corporate Technology team, you will be responsible for collaborating closely with stakeholders to establish non-functional requirements (NFRs) and set service availability targets for various applications and product lines. Your role will be crucial in incorporating these NFRs during the design and testing stages of product development, accurately evaluating customer experience through service level indicators, and establishing and implementing service level objectives in production in collaboration with stakeholders.

 

Job responsibilities

• Creates high quality designs, roadmaps, and program charters that are delivered by you or the engineers under your guidance
• Provides advice and mentoring to other engineers and acts as a key resource for technologists seeking advice on technical and business-related issues
• Demonstrates site reliability principles and practices every day and champions the adoption of site reliability throughout your team
• Collaborates with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt
• Works toward becoming an expert on the applications and platforms in your remit while understanding their interdependencies and limitations
• Evolves and debug critical components of applications and platforms
• Provides comprehensive and ongoing guidance, tools, and solutions to support the firms’ growth
• Makes significant contributions to JPMorgan Chase’s site reliability community via internal forums, communities of practice, guilds, and conferences

 

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
• Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
• Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
• Ability to communicate data-based solutions with complex reporting and visualization methods
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
• AWS Cloud experience across multiple areas
• Recognized as an active contributor of the engineering community
• Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm’s strategy

 

Preferred qualifications, capabilities, and skills

• Experience in banking / financial domain is preferred

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are direc