IT Technician Staff

IT Technician

 As an IT Technician, you will provide onsite technical support, troubleshooting complex issues, and working to improve our operational efficiency.

Location: Ottawa, ON

We Take Care of Our People

Paid Time Off I RRSP with Employer Match I Health and Wellness Benefits I Learning and Development Opportunities I Competitive Pay I Referral Program I  Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture *

Your Challenge:

• Performs onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. (20%)

• Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software to deliver required desktop service levels.  Installs anti-virus software and ensure virus definitions are up to date. (20%)

• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Collaborates with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment. (20%)

• Assesses the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on. (20%)

• Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Prepares tests and applications for monitoring desktop performance, and then provide performance statistics and reports. (20%)

What You Bring:

• 2-3 years of experience in a help desk or technical support environment

• A Computer Science degree is an asset

• Strong communication skills

• Excellent customer service skills

• Effective time management skills with a detail-oriented approach

• Solid understanding of networking

Who We Are:

Our Values

Environmental, Social and Governance

At our world-class manufacturing and design facility in Ottawa, Ontario, we manufacture rugged products optimized for high-mix, high quality and small batch sizes typical of military requirements.  Equipped with the latest assembly, cleaning, coating and inspection equipment, our operations are AS9100 and ISO-9001 certified and we comply with the highest standards of workmanship defined by IPC and J-STD specifications.  All materials and processes are controlled by our enterprise-wide SAP and MES systems which offer full component traceability to individual products by serial number.

To learn more about Curtiss-Wright’s Defense Solutions Division, please visit

https://www.curtisswrightds.com/about/company/locations/ottawa 

#LI-YA1

No unsolicited agency submittals please.  Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal.  Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.  

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening.  In the event informati