Sr Business Systems Analyst, Global Learning Services

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Summary

As a Sr Business Systems Analyst within the Global Information Systems (GIS) Global Learning Services team, you will serve as a strategic technical partner responsible for the management, optimization, and support of Illumina’s enterprise Learning Management System (Saba LMS). This role is essential to enabling global learning operations across the organization, ensuring compliance with regulatory standards and supporting scientific and operational excellence.

You will lead system releases, enhancements, integrations, and technical improvements, while collaborating with cross-functional teams including Global Quality, Global Operations, HR, R&D, and Compliance. Your work will directly impact the company’s ability to deliver effective training and maintain validated learning environments in alignment with FDA and global regulatory requirements.

Responsibilities

• Lead quarterly LMS platform releases, ensuring system validation and compliance with FDA and other regulatory standards.
• Collaborate with global learning teams to design and implement strategic initiatives, integrations, and enhancements.
• Translate functional requirements into scalable technical solutions, leveraging deep knowledge of LMS capabilities.
• Provide hands-on application support, including issue resolution, root cause analysis, and post-production support.
• Monitor and maintain system integrity across integrations and analytic services.
• Conduct data analysis using tools such as SQL, MS Access, and Excel to identify trends, issues, and opportunities for improvement.
• Drive usability improvements and proactively identify system optimization opportunities.
• Lead cross-functional project teams from requirements gathering through deployment.
• Partner with vendor resources and internal stakeholders to ensure successful implementation and support of learning technologies.
• Support of additional global training related systems such as WalkMe and Adobe Sign, ensuring seamless integration and alignment with business and operational workflows.

Requirements

• Minimum 5 years of experience supporting enterprise-level applications, with a focus on Learning Management Systems.
• Strong understanding of LMS platforms (preferably Saba) and their role in regulated environments.
• Experience with change control processes in FDA-regulated industries.
• Proven ability to troubleshoot and resolve complex technical issues.
• Strong communication skills, both verbal and written, with the ability to convey technical concepts to business stakeholders.
• Experience with Workday integrations or similar HRIS platforms.
• Familiarity with TeamCenter or similar Product Lifecycle Management (PLM) systems and training-related integrations.
• Ability to create and execute test plans and manage validation documentation.

Preferred Experience

• Experience working with global teams and managing cross-functional initiatives.
• Experience in biotechnology, life sciences, or pharmaceutical industries.
• Certifications in business analysis, LMS administration, or project management.

Core Competencies

• Strategic Thinking & Problem Solving
• Technical Acumen & Systems Thinking
• Stakeholder Management & Communication
• Project Leadership & Execution
• Continuous Improvement & Innovation
• Regulatory Awareness & Risk Management

Education

• Bachelor’s degree in Information Systems or related field.

The estimated base salary range for the Sr Business Systems Analyst, Global Learning Services role based in the United States of America is: $96,500 - $144,700. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alig