Business Office Associate

Entry level Receptionist Position which is a great way to get into a clinical environment. 

GENERAL SUMMARY: 

Under the direction of the site designate leader, perform functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication.  Follows the guidelines according to established policies and procedures.  Must demonstrate and provide good customers skills.  Follows Corewell philosophy of Patient and Family Centered Care at all times.

ESSENTIAL DUTIES: 

Good interpersonal and communication skills. Answers telephone and directs calls to appropriate area/personnel.  Utilizes effective communicative skills. in incorporated specific age, culture and developmental needs.  Access computer or appointment stored information necessary to perform patient exam.  Initializes required paperwork associated with each procedure, including patient verification and confirmation of physician’s orders.  Generates exam request.  Relays information to patients and family members according to and following HIPAA Regulations.  Schedules appointments, consults with physician’s/physician offices as needed.  Managing film purging and transfer. Answer phones, provide assistance and direct calls in a courteous and efficient manner.  Strong communication skills and ability to prioritize work. Must be a team player.  Must be able to manage concerns and situations of immediate importance. Provide adequate and prompt information to all customers.  Enforce patient privacy and confidentiality. Monitors inventories related to the job and orders accordingly. Provide adequate and prompt information to all customers. Demonstrates competence in computer applications. Maintains employee medical record correspondence per protocol in the proper record format. Pulls and files medical records. Interfiles all correspondence and ancillary test results. Operates standard office equipment such as Microsoft office systems, calculators, photocopiers, dictation equipment, and fax machines.

STANDARD QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education / Training:

• High School Diploma or equivalent.

Work Experience:

• 1-year experience in a clinical office setting preferred.

Certification, Licensure, Registration:

• None

Other Qualifications: 

• Strong communication skills, multi-task oriented, sensitivity to others.
• Ability to prioritize, self-motivated and ability to handle stressful situations.
• Able to accurately manage a great number of details in a fast paced environment while providing excellent customer service according to Corewell standards.
• Basic computer skills

Primary Location

SITE - Southshore Surgery Center - 5452 Fort Street - Trenton

Department Name

GI Trenton - CHE South Physicians

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our commun