Director, Product Management

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Product Management Director is the leader responsible the development and management of a group of products aligned with a customer segment and/or product solution. The role will build, align, and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers. 

Essential Functions

• Leadership: Builds internal and external coalitions and alignment on product strategy and execution. Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution.
• Customer Passion and Advocacy:  Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction. Routinely leverages feedback into insights; and builds products and services that delight and inspire. 
• Drive Outcomes: Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals.
• Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations.
• Technical Understanding: Able and adept at working directly with the technologists to deliver. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelor’s degree
• 12 or more years of related work experience
• Demonstrated experience in design thinking and agile development process and methodology
• Demonstrated cross functional collaboration experience.
• Proven experience in and passion for building and delivering great products.
• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.
• Demonstrated experience driving alignment at the executive and client leadership level
• Excellent listening and execution skills
• Background and drug screen

Preferred Qualifications

• Master’s degree
• Certifications in design thinking and/or agile.
• Prior experience working in payments, financial services or similar regulated industry.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Data Strategy/ Data Product Management Focus:

Responsible for developing, driving, and communicating our organizational Data Strategy including the highly dynamic process employed to support the acquisition, organization, analysis, and delivery of data in support of business objectives.

The role will develop and maintain strategic relationships with all data providers (vendors and customers) and lead significant data architecture transformation to increase the value of our data while mitigating risk and reducing costs and improving services.

The role will develop and execute the Enterprise Data Stewardship Program, implementing, and enforcing Data Governance standards and policies for areas such as data consistency, quality, privacy, and security.

The role will build, align, and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers. 

Data Strategy/ Data Product Management Qualifications:

• Demonstrated expertise in Data Governance principles and practices (Data Stewardship, Data Security, Data Quality, Data Cata