RB Warehouse Manager

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity


Position Overview
The position, reporting to Director of RB Operations, is in charge of managing overall inbound shipment (returns for repair) from carriers (i.e., AT&T, Verizon and T-Mobile DC) and fulfillment of RMA within the TAT (Turn Around Time) required by the contract. This person will work directly with Account managers within RB operations and PIC from each carrier reverse logistics.

Role and Responsibilities

Role & Responsibilities

• Manage the relationship with the 3rd party vendor operations
• Provide operation guidance to vendors and ensure the operation KPI is met
• Lead projects within the RB Warehouse operation including inventory control & transportation (Airfreight / Trucking)
• Lead tactical plans to meet business objectives
• Cultivate relationships with carrier account teams and other internal customers
• Oversee and complete all administrative responsibilities required for buffer inventory operations
• Assist in business and program development
• Plan and execution of RMA fulfillment & warehouse operation capacity based on volume fluctuation
• Participate in the development of warehouse budgets and controls labor costs
• Oversee maintenance of warehouse tools and equipment
• Responsible for routine or standard technical problems and responds to standard requests from internal and external customers
• Lift, move, or adjust general test equipment, boxes, supplies, materials or products weighing up to 50 pounds using proper materials handling equipment and procedures

Minimum Qualifications

• Bachelor’s degree required
• 6-8 years of job-related experience
• Experience with MS Office including but not limited to, Excel, Word, and Access
• Experience conducting internal and third-party audits required
• Strong analytical skills with the ability to develop and create original analysis
• Strong interpersonal and consensus building skills

Preferred Qualifications:

• Bilingual in Korean is highly preferred
• Prior experience in logistics and/or telecommunications

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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Skills and Qualifications

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