OP050101-Vendor Management, Associate

At Strada, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to be Strada

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Strada – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Strada.

Annual Activities

•Create Annual Activity Planner and share with the client and TPV.

•Approve and Publish Final Version of Agreed Annual Payroll Calendar and system set up .

•Agree password format for the year

Service Delivery

•Act as First point of escalation for payroll queries.

•Handle all the non-Payroll related tickets under the correct function .

•Mass upload, master data processing in hrX  (only if applicable)

•Exchange event monitoring (only for hrX clients)

•Manager RCA - Arrange RCAs. validate quality Etc

•LVMS or BO reports to ensure all the ticket are close on time by TPV

•Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs) and CLIENT Solution workbook  

•Responsible for the resolution of Technical/Functional issues escalated from the team, CLIENT and/or Partner and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate

SLA Reporting

•Cross check the KPI with the real results and report to TPV to identify and correct any deviation

•Updating of SLA and fail reason in LVMS reported on monthly bases.

Change Requests

•Check Client/Strada CSW/SOW for compliance

•Check Strada/TPV CSW/SOW for compliance

•Notify PSM on Change Requests raised

•Apply the CR process as per VPS 3.0 std. process

•Update CSW and get client’s approval on the changes in Docs

Escalations

•SPOC for TPV´s

•First Escalation point for Clients.

•Include in RAG the escalations with PSM help

•Manage issues that need to be escalated - TPV related

Security and Compliance

•Initiate SI process in case any SI detected by PSA

•Perform SOC1 Controls

Hyper-care

•Participate in Hyper care calls

•Collaboration with Project Manager, PSM and OA team for Integration Support etc

•Supporting and Validating the test performed during pre-go live phase. (UAT/SIT testing and data mapping configuration, support in process definition)

•VPS process Walkthrough call with all the new CLIENTs during Hypercare  

Governance

•Manage regular Operations calls (Corrections call/Post-payroll call etc)

•Prepare post payroll Review Deck.

•Manages Operational Plan to track actions/issues.

•Manage issues that need to be escalated - TPV related

•Ensure adherence to all agreed schedules as per SOW  for Client/TPV

•Collaborate with PSMs to ensure on the quality of services provided by the TPV provided to the client.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.  Strada has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind