Venue Technology Manager - National Medal of Honor Museum

LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Legends IQ – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter, and Instagram @TheLegendsWay.

 

ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 15+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.  Legends manages all operations across ticketing, special events, food & beverage and retail for Attractions partners.

 

NATIONAL MEDAL OF HONOR MUSEUM

The National Medal of Honor Museum in Arlington, Texas will serve as the premier national institution dedicated to the stories, impact, and legacy of the service members who went on to become Medal of Honor recipients.

Neither a war memorial nor a military museum, the National Medal of Honor Museum is a humbling endeavor that will take visitors on a narrative journey through the life stories of ordinary people who made extraordinary choices above and beyond the call of duty.

The museum footprint encompasses over 100,000 square feet, cornering five acres of waterfront in Arlington, Texas.

Over 31,000 square feet of Exhibition Galleries as well as dedicated spaces for meetings, symposiums, memorials, and ceremonies.

The museum is also headquarters of the National Medal of Honor Griffin Institute, an organization that addresses our nation’s character gap and fills it by focusing on the values and valor of the Medal of Honor and all who have earned it. For more information, visit www.mohmueseum.org.

 

THE ROLE    

Reporting to the Director of Operations, the Venue Technology Manager is responsible for managing the operating technology needs at the National Medal of Honor Museum. The ideal candidate will lead a multidisciplinary team of specialists providing operational support and ensure availability, stability and security of business systems and IT infrastructure platforms. These functions include management of third-party vendors, venue technology projects and upgrades, Audio Visual, Content Management Systems, Point-of-Sale, Desktop support, and daily management support.

  

ESSENTIAL FUNCTIONS

• Supervise a team of venue technicians to deliver on-site Level 1 support for point-of-sale, payment, audio visual, CMS, and various other systems that are critical to business operations.
• Schedule, manage, and optimize deployment of hourly venue technology staff inclusive of goal setting and yearly performance reviews.
• Define and continually refine pre-opening walk-through checklists that will be necessary to ensure all systems and venue tech are operational.
• Train staff and maintain a working knowledge base of all proprietary venue technology.
• Create and maintain troubleshooting/escalation guides in line with system provider specifications and operating parameters
• Monitor and provide support for all operating system issues.
• Ensure applications are maintained and operated consistent with compliance and regulatory requirements e.g. PCI
• Manage and optimize 3rd party vendor relationships that are associated with venue technology
• Troubleshoot, replace or coordinate replacement of defective hardware
• Plan, prepare and coordinate hardware and software upgrades and patches
• Maintain an inventory of all hardware devices.
• Ensure all technical support issues are logged in Legends ticketing system.
• Maintain a thorough knowledge of the organization and adhere to all organizational technology standards.<