Senior Membership Relations Associate-CAPC

 

• Maintain supportive relationships with assigned member organizations via regular outreach and engagement.

• Promptly respond to inquiries from members about CAPC resources, user access, engagement, renewal, and anything related to their membership.

• Proactively maintain accurate member information in Salesforce, CAPC’s customer relationship management (CRM) tool, such as member addresses, email domains, membership roles, etc. 

• Conduct personalized strategy calls and online tours of CAPC member resources, technical assistance tools, and training content with members as needed.

• Develop and maintain a strong working knowledge of all CAPC offerings, including clinical training courses, to confidently discuss resources and guide members to relevant information.

• Identify and proactively engage members at risk of not renewing and work closely with Finance team members to resolve payment issues. 

• Host regularly scheduled member relations virtual events designed to demonstrate how members can best leverage CAPC resources at their organizations. 

• Collect and synthesize member feedback to inform future product development and effective messaging.

• Assist members with user account management, particularly during organizational mergers, and engage CAPC’s IT support team to troubleshoot as needed.  

• Provide reports to member organization leaders as requested and instruct them on how to access reports via capc.org. 

• Provide staffing coverage for other team members as needed (e.g., PTO).

• Occasionally represent CAPC at industry events.

• Other duties as assigned

 

• Minimum bachelor?s degree or greater preferred, or combination of applicable experience or education. 
• 3+ years? experience (5 preferred), managing and administrating program activities for assigned area.
• Knowledge of the health care field, in particular serious illness and palliative care, strongly preferred.
• Ability to effectively communicate in a team-oriented environment.
• Strong critical thinking, verbal, and interpersonal skills.
• Ability to engage with diverse audiences (e.g., physicians, nurses, social workers, leaders, front-line workers, etc.) during hosted webinars and personalized meetings.
• Strong proficiency with webinar and virtual meeting platforms (i.e., Zoom).
• Demonstrated ability to manage multiple projects in parallel.
• Thrives in a dynamic and fast-paced entrepreneurial environment.
• Experience working with CRMs required; knowledge of Salesforce a plus.
• Excellent writing and communication skills.
• Proficient with entire Microsoft Office suite, specifically Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, and Teams.
• Ability and willingness to learn new technologies, tools, and processes. Experience working with project management tools (e.g., Basecamp) a plus. 
• Willingness to perform a broad range of activities from administrative tasks to strategy discussions with health care leaders.

 

Non-Bargaining Unit, 851 - Geriatrics and Palliative Care - ISM, Icahn School of Medicine

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

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