NWE Infrastructure Services AOM (Annuity Operations Manager)

NWE Infrastructure Services AOM (Annuity Operations Manager)

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

The primary responsibility of the NWE Infrastructure Services - AOM (Annuity Operations Manager) is to be the trusted advisor for Infrastructure Services Sales on all topics related to Renewal and Conversion Annuity business, as well as IB related Growth Initiatives.

As an AOM, you

• drive to maximize Renewal and Conversion Growth
• drive OS Sales / CO / MCCO Relationship to Operational Excellence
• drive OS Growth Programs (details to be agreed per country)
• report dashboards and findings to Infrastructure Services Sales and Business
• manage Program/Tool implementation
• live the HPE Values
• take care of personal development to stay relevant in a changing HPE environment

Job specifics/responsibilities:

• Manage open renewals and conversions to ensure on-time order booking and backlog closure.
• Control cancellations, correct coding and follow-through with Sales on areas for win-backs.
• Drive new ideas to identify Upsell Opportunities and areas for growth within renewal mgmt. and support on local and WW Business initiatives.
• Act as country SPOC for all CO related topics/questions/escalations, manage improvement plan and drive to operational excellence.
• Lead on selected OS growth initiatives for Installed Base, and manage them to success.
• Support OS Sales & Business with customized reports, conversion potential and renewal eligible reports and support FY readiness with data to enable quota deployment and optimize coverage.
• Support the NGIT Services Led implementation with focus on Migration, Services CPQ deployment to Channel and internal Approval process.
• Manage/Support other Program/Tool implementation as needed.

Key deliverables/accountabilities, per defined metrics:

• Quarterly KPI analysis
• Backlog Management
• Cancellation Control
• Successful execution of Growth initiatives (per defined metrics)
• CO Improvement Plan

Working relationships:

Internal:

• NWE Infrastructure Services HQ Leadership team
• Country Infrastructure Services Sales and Business teams
• Back office teams: GO, MCCO, GDC, GDS, Compliance, Tax

External:

• Customers / Partners (where applicable)

Education (degree) and professional experience required

• Bachelor Degree in Business or equivalent experience

Other requirements:

• Excellent communication skills in verbal and written English (country local language would be great but not mandatory)
• Detail oriented with a structured work approach and an orientation towards solutions
• Detailed knowledge of Contract Renewals
• Good working knowledge in Microsoft standard applications and HPE specific tools
• Ability to operate effectively within a virtual (cross-cultural) team

Personal skills and qualities:

• Stakeholder oriented, courteous, assertive, and motivated
• Excellent oral and written communications skills
• Positive attitude towards team members, internal and external stakeholders
• Capable of being self-managed, and a team player, quality conscious, efficient, flexible and eager to share and acquire knowledge.
• Analytical and problem-solving skills
• Ability to work under pressure
• Ability to handle multiple tasks at the same time and ability to prioritize

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data,