Part Time Temporary Deposit Support Analyst l

Description

Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do. We believe in:

• Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community.
• Excellence: We strive to provide our members with the best possible service.
• Teamwork: We believe that we can achieve more together than we can alone.
• Respect: We treat each other with dignity and respect.
• Community: We are committed to giving back to the communities we serve.

If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive employee benefits package, including a very generous PTO policy. 

POSITION DESCRIPTION

Position: Deposit Support Analyst l

Classification: Non-Exempt

Department: Deposit Support

Salary Range: $19.54 - $24.43 per hour depending on experience.

POSITION PURPOSE

The Deposit Support Analyst will work under the supervision of the Manager of Deposit Operations as part of the Deposit Support Team. This position will be responsible for providing support and assistance with the day-to-day deposit operations providing deposit services and reporting functions that support the Credit Union. The goal is to deliver world class service to meet and exceed internal and external members’ needs.

Requirements

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Perform the basic functions of ACH reconciling and share draft exception items.

2. Process address/return mail and verification

3. Perform basic member service responsibilities; answering questions and e-requests, researching and resolving member issues etc.

4. Perform basic electronic product maintenance and member support including VISA Credit and Debit card program, IRA accounts, ACH, ATM inquiries, and wire transfers.

5. Perform basic accounting related work; cash letter preparation, certificate maintenance, overdrawn accounts, legal restraints, IRS and NYS tax levies, filing, regulatory reporting, etc.

6. Perform member service responsibilities involving Visa Credit and Debit card dispute and fraud claims in accordance with Visa’s Operating Guidelines and Regulations.

7. Process payrolls, return checks, ProPay transactions, etc.

8. Perform responsibilities of position in accordance with federal and state regulations, credit union policies and procedures

9. Cross-sell credit union products and services as appropriate.

10. Recommend changes to improve workflow efficiency.

11. Model and promote the behaviors of the Credit Union’s core values, actively work to enhance the member and employee experience throughout the Credit Union

12. Meet Core Comp Requirements.

13. Maintain effective working relations with all Credit Union departments, teams, and employees.

14. Performs additional duties as assigned.

KNOWLEDGE AND SKILLS

Experience

Minimum of 2 years prior Credit Union or Banking experience.

Experience using P.C. based software including Microsoft Word and Excel.

Education

High School Diploma or equivalent

Other Skills

Ability to project a professional appearance and positive attitude at all times.

Must be detail orientated and well organized.

Ability to work i