Jobs and Careers

Seasonal Support Coordinator

United States, United Statesfull_timeVerifiedPosted 24 Aug 2025

💰 $60,000/yr

About the role

The PositionUplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers. We are seeking a Seasonal Support Coordinator to support our mission and scale our impact. The Customer Care program at Uplight plays a critical role across all product lines and client programs, acting as the voice of our customers to stakeholders. We take pride in ensuring that our customers' voices are heard, fostering strong feedback loops that drive continuous improvement in how we serve them. By proactively identifying opportunities to enhance customer experiences, we help our clients deliver exceptional support and strengthen trust in their customer relationships.What you get to do:As a Support Coordinator for our Customer Care program at Uplight, you will be a critical point of communication with teams across the organization to support the smooth functioning of customer care service. You will be working directly with our third-party vendor as the key point person for a myriad of escalations, improvements, and monitoring SLA performance. Below is a list of some of the type of work you would be exposed to in this role:

Support and foster collaboration with our vendor-managed customer-facing teams, ensuring high-quality service delivery and process adherence.
Communicate and coordinate with our fulfillment and shipping partners while operating at a high level of accuracy.
Identify opportunities for process improvements and implement solutions to enhance operational effectiveness.
Assist with other ad hoc projects related to customer support and associated systems.

What you will contribute:

Exceptionally organized to be able to triage multiple requests from multiple teams
Able to prioritize requests and effectively communicate urgency to all levels of the organization
Approaches problem-solving with a solution-oriented mindset
Aptitude for identifying process improvements, with the ability to develop and implement new processes across multiple teams.
Strong ability to provide timely and effective support through written communication platforms
Proficiency in writing skills
Strong attention to detail in monitoring and data entry tasks.
Ability to act as a liaison between teams, ensuring seamless knowledge sharing and collaboration.
Adaptability to handle unexpected situations and take on tasks with minimal lead time.
Familiar with Zendesk best practices
Familiar with distributors' and other solution providers' best practices
Familiarity with FedEx or other logistics practices

What you bring to Uplight:

1-2 years in a customer care or support role or equivalent experience
Ability to organize, plan, and execute effectively
Focused on the details
An eye for working smarter
Comfort in cross-functional collaboration
Strong verbal and written communication skills
Passion for providing a great customer experience
Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying. Check out our website for our SHINE principles.

Bonus Points:

Zendesk subject matter expert
Previous customer support experience
Experience working in SaaS
Familiarity with Excel and understanding data
Experience working in Ecommerce

Why Join Uplight in Leading the Fight Against Climate Change?At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters: