Global Account Manager

Overview

 

 

Implement and manage global client relationships with assigned accounts ensure quality service, maximum account expansion/penetration, retention and profitability. 

 

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  The salary range posted represents the pay range for U.S. candidates.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

 

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Responsibilities

• Develop and maintain effective client relationships at the decision-maker level in order to maximize revenue from all ALTOUR products and services.
• Develop and execute customer service call plans and account reviews.
• Provide proactive, consultative service and state-of-the-art product enhancements to accounts.
• Negotiate preferred vendor programs for corporate clients including air, car, hotel, and credit card.
• Present client reviews to ensure that ALTOUR Value Statement is understood.
• Consult with clients on travel management practices such as travel policy, best practices, traveler safety, benchmarking, visa requirements, VAT reclamations, etc.
• Maintain client database of negotiated programs.
• Serve as project manager between ALTOUR and corporate clients regarding on-line booking products and services, including implementation schedule and product penetration.
• Communicate progress and status of activity to management.
• Provide data analysis and consultation for optimal cost savings travel programs.
• Facilitate customer needed travel education opportunities.
• Manage partner agency and customer global portfolio.
• Develop and execute strategic business plans.
• Differentiate ALTOUR program’s value.
• Develop in-depth understanding of assigned clients.
• Influence client decisions.
• Build relationships for success.
• Cross-sell ALTOUR products and services.
• Develop in-depth understanding of the business travel market.
• Data consolidation and business analysis.
• Negotiate profitable contracts.
• Project Management delivery.
• Management of partnership satisfaction.
• Performs other duties as requested.
• Manage and report on service level agreement and scorecard of overall partnership program.

Qualifications

• Overall travel industry knowledge and experience
• Knowledge of online booking tools a must
• Attention to detail/conscientiousness/flexible
• Problem solving and initiative
• Interpersonal communication and relationship building skills
• Willingness to learn new functions and to enhance existing skills
• Patience and flexibility
• Ability to travel when needed
• Minimum 5+ Years Industry Experience
• Regular and dependable attendance and punctuality are required.

 

Physical Requirements:

• Thorough knowledge of ALTOUR corporate products and services.
• Working knowledge of the travel industry and competitive business travel issues.
• Organizational skills to effectively coordinate the variety of tasks involved throughout the evolution of a corporate account.
• Communication skills, both oral and written to streamline information vital to the successful maintenance and expansion of ALTOUR’s accounts.
• Strong interpersonal skills and negotiation skills to work effectively with corporate clients, sales management, information technology and client services staff.
• Time management skills, computer skills with Microsoft office products.
• Regular and dependable attendance and punctuality is required.
• Experience with various industry technologies such as GDS, Back-office, travel management reporting tools, CRM tool, online booking tools, mobile apps and others that apply.
• Regular and dependable attendance and punctuality are required.

 

ALTOUR is an Equal Opportunity Employer

 

 

 

 

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, di