Overview

We are seeking to fill the role of Communications Fulfillment Program Analyst. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. 

Responsibilities

• Act as the main influencer/decision maker regarding letter programing logic using Black Knight MSP Online Letter Writer data and LoanCare supplemental files.
• Define, develop, test, analyze and maintain new servicing operations letters in support of business requirements.
• Act as primary resource and subject matter expert for LoanCare’s letter composition tool; Messagepoint
• Coordinate letter programming requirements with business teams to ensure successful implementation to production, reducing regulatory or investor findings.
• Manage a project list, analyze appropriate prioritization based on business need, complexity, and compliance considerations.
• Follow standard processes and use resources appropriately (time, money, and people) to achieve project deliverables and meet project milestones.
• Create and maintain project plans to track the completion and delivery of milestones.
• Provide clear and concise communication to Information Services management regarding required data inputs.
• Identify, document, and communicate project risks and issues, including escalation and identification of mitigation strategies.
• Conduct and facilitate meetings to provide regular and concise project statuses to stakeholders; prepare and deliver status presentations to executive and/or client audiences as required.
• All other duties as assigned.

Qualifications

 

• High School Diploma or equivalent required.
• 2+ years’ experience in mortgage servicing, document programming and/or MSP data files.
• Strong verbal and written communication skills.
• Strong project management skills.
• Proficient with Microsoft Office, SharePoint, and time-tracking tools. 
• Ability to build consensus, influence others, and negotiate compromise.
• Ability to work independently with minimal supervision and effectively meet deadlines.
• Ability to collaborate with peers in a team environment.
• Ability to manage, direct, and promptly deliver multiple projects according to plan.  

Desired Skills and Qualifications

• Bachelor’s degree in business or related field.
• Experience in the Financial Services industry.
• Experience with Black Knight MSP Online Letter Writer tool.  

 

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $22.45-$37.69 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

  

About Remote Employment 

We provide the necessary equipment; all you need is a quiet, private place in your home and a highspeed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.   

 

 

ESSENTIAL FUNCTIONS

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new in