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The Market Executive of Operations (MEO) will be responsible for monitoring branch operations specific to market assigned, to ensure financial, clinical operations and quality, service and sales initiatives are adhering to government regulations, along with corporate policies and guidelines. Develops strategies and overall branch business plans, annual planning, and budgets for assigned market monitoring expenditures. Generates specific market quality assessment reports along with monitoring, reviewing, and managing patient satisfaction data. MEO will work closely with AVPO along with various cross functional teams at both the region and corporate level to ensure success of overall of assigned markets.

Reports To: Associate VP, Area Home Health Branch Administration
FLSA: Exempt

Work Schedule: Full-time/40 Hours

Position Type: Hybrid (Remote & Field-based Travel)

Assigned Markets: WA and OR

The Market Executive of Operations (MEO) will be responsible for monitoring branch operations specific to market assigned, to ensure financial, clinical operations and quality, service and sales initiatives are adhering to government regulations, along with corporate policies and guidelines. Develops strategies and overall branch business plans, annual planning, and budgets for assigned market monitoring expenditures. Generates specific market quality assessment reports along with monitoring, reviewing, and managing patient satisfaction data. MEO will work closely with AVPO along with various cross functional teams at both the region and corporate level to ensure success of overall of assigned markets.

Essential Functions: Those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.

• Assigned to a specific market within the area, manages Branch Directors within the assigned market, including people leadership management.

• Develops strategic plans, including growth strategies, budget adherence, and annual planning, achieving financial goals.

• Reviews and analyzes assigned market conditions, competitors, and business volume.

• Coordinates with Business Service Center for accounts receivable activities related to branch billing, payroll, credit, and data entry activities.

• Partners with sales counterpart to ensure continued branch growth by expanding new and existing client base.

• Partners with Clinical counterpart to ensure clinical operations and quality metrics meet or exceed KPIs. Supports and ensures execution of performance improvement plans, as necessary.

• May partner with Intake team, overseeing the process for referrals and pre-authorization/eligibility for the assigned area.

• May oversee backfill for Branch Director and fill-in when Branch Director role may be open.

Use your skills to make an impact
 

Knowledge/Skills/Abilities/Expectations:

• Strong people skills with ability to collaborate with cross functional teams.

• Strong executive presence, leadership, and managerial skills.

• Good organization and communication skills; a high level of emotional and engagement intelligence.

• Drives organizational culture within assigned area and drives people development efforts.

• Ability to coach, mentor and engage with Branch Directors and Weekend Managers.

• 60- 90 branch in person touchpoints per year.

• Travel approximately 50% -75%. The role requires the ability to travel within the assigned market on short notice. The Washington market includes branch locations in Seattle and Vancouver. The Oregon market includes a branch location in Portland.  

• Must reside within the state of Washington and reside in/within commutable distance of Seattle, WA. 

Education:

• Bachelor's degree in a clinical discipline, healthcare administration, business or related field required.

License/Certifications:

• Active RN, PT, or OT license in good standing is required.
• Active RN, PT, or OT license for the state of Washington is required. In addition, it is also strongly preferred to have an RN, PT, or OT license for the state of Oregon.

Experience:

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