Manager, Application Development and Maintenance, SAP OTC

What Software Engineering contributes to Cardinal Health?

Software Engineering is responsible for designing, developing, implementing, and supporting applications, systems and IT products required to achieve the company's business objectives. Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

We currently have a need for a Manager of Order to Cash for Pharmaceutical IT! This role will be accountable for delivery and maintenance of the Pharma SAP OTC functions as part of SAP Center of Excellence including current, recently added and the expansion of new businesses.

What is expected of you and others at this level?

• Manages department operations and supervises professional employees, frontline supervisors and/or business support staff.
• Participates in the development of policies and procedures to achieve specific goals.
• Ensures employees operate within guidelines.
• Decisions have a short-term impact on work processes, outcomes, and customers.
• Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management.
• Interactions normally involves resolution of issues related to operations and/or projects.
• Gains consensus from various parties involved.
• Focus on “outside the box” thinking.
• Focus on Operational efficiencies, strategy, Innovation and Automation.
• Manage the core (Run operations) as well multiple projects.
• Be able to manage available capacity (resources) and Demand (Projects)
• Lead by example.

Responsibilities

• Execution and management of the Order to Cash functionality that supports the Pharma business segment.
• Responsible for IT Controls, SOX compliance, and Audit findings in OTC functional areas of SAP Pharma platform.
• Lead in IT, service delivery, strategy alignment to drive tactical solutions and stakeholder management.
• Overall solution ownership of Incidents, defects, enhancements, and new build for OTC.
• Keeping up with emerging technologies and changes in business processes.
• Closely follows the strategic direction set by the segment and executes on priority goals.
• Completing effort estimates, preparing proposals, and collaborating with functional partners to deliver solutions for value-add business functions.
• Driving end-user satisfaction by using specific metrics.
• Influencing internal and external clients to leverage out of the box solutions and reducing customizations.
• Planning, monitoring, organizing, and overseeing projects.
• Attract, retain, and develop talent.
• Maintain strategic relationships with all key stakeholders.
• Customer focused and deep understanding of business needs.
• Identifying synergies and optimization areas within the domain and manage the execution.
• Provide leadership and direction to the teams during problem solving and crisis management.
• Collaborating with other process tower leaders (PTP, SCE, RTR, R&I, and non-SAP systems) to ensure a cohesive solution without impacting cross functional and downstream processes or applications.
• Responsible for preparing and conducting prioritization meetings (for enhancements and defects) with the OTC functional partners.
• Ensure all critical OTC processes are properly monitored and alerted; and automate recurrent incidents.
• Responsible for leading, coaching, and cross training a team of SD functional consultants.
• Closely work with infrastructure teams to ensure a reliable and stable operations.
• Complies and enforce adoption of Solution discover, documentation, Hypercare and build-to-run transition to our support partners.
• Supports the Vertex 6.0 Tax Software, 3rd party application, for pharmaceutical segment.
• Supports the Pharma ordering channels integration with SAP and associated application.  Accountable for driving BRMS support with our Run partners.
• Responsible for the KPI's and BPM metrics that support current and future Pharma business units on SAP

Qualifications

• Bachelor’s Degree in related field preferred or equivalent work experience preferred
• 12+ years’ experience in SAP OTC Build/Run preferred
• Full-Cycle SAP OTC implementation
• SAP OTC Solution discovery, Options analysis and Build guidance.
• Strong collaboration and leadership skills.
• Strong business acumen in pharmaceutical wholesale distribution space.
• Superior knowledge of processes and technology with deep hands-on knowledge in all the areas of OTC domain.
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