Renewals Specialist

Who We Are; What We Do; Where we’re Going
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
Earlier this year, we shared the exciting news that Grayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics. The combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DIFR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DIFR community, along with our shared mission, continues to be the top priority.
The Renewal Specialist is accountable for customer retention through the renewal process.  The position is responsible for driving, managing, and closing assigned opportunities within the assigned territory that are up for renewal. This position requires a strong knowledge of systems and process selling, the ability to manage and close large volumes of opportunities.

Responsibilities:

• You will work with Sales and Customer Success to maximize revenue retention.
• You will be the inside point of contact for all channel partners and manage all aspects of relations between Magnet Forensics, channel partners, and end users to close renewal available opportunities.
• Completing the renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission.
• Achieve / exceed quarterly renewal targets.
• Drive on-time or early renewals.
• Analyze customer renewal data and current renewal agreements to determine retention strategy, identify up-sell and cross-sell opportunities, and identify “at-risk” renewal clients early in the cycle.

Qualifications:

• 2-3 years of relevant job experience in a similar role or related function (such as Inside Sales, Sales Operations, Services Renewals), B2B sales or account management focused on customer renewals within technology or software industry.
• Working knowledge of renewals, renewal programs, nurture programs, loyalty programs and strategies that support revenue growth from existing customers.
• Strong numbers skills
• Professional communication skills
• Creative problem solving
• Ability to multitask in a fast-paced environment is required.
• Organized, process oriented, and close attention to detail is required.
• Team Player that enjoys sharing credit for collaborative efforts
• Salesforce or other CRM experience preferred.

The Most Important Thing

• We’re looking for candidates that can provide examples of how they have demonstrated Magnet InteGRITy in their previous experiences:
• Greater Good – We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world.
• Respect – We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities.
• Innovation – We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors.
• Teamwork – We collaborate internally and externally, while caring about each other and listening to our customers. 

We’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.  Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email aoda@magnetforensics.com.