Product Catalog Coordinator

Company Description

Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.

We believe that music makes the world a better place, which is why our mission is to make the world more musical. Sales on Reverb help support Reverb Gives, which provides youth music education programs across the world with instruments they need to make music.

Job Description

We are seeking a meticulous, devoted "gearhead" to join our Product Catalog Team and help build the world’s largest database of vintage, used, and new musical instruments.

Do you obsess over Super Strats and Jazz Boxes, or dream of the ultimate Custom Shop guitar? Our brand's authoritative voice on gear starts with the quality of our product data, and we are looking for someone who cares as deeply about the nerdiest aspects of gear as our most fervent power users.

As a Product Catalog Coordinator, your knowledge will be key in augmenting Reverb’s ever-growing collection of structured product data. You will use a combination of manufacturer documents, Reverb listings, and online knowledge bases to research, catalog, and accurately translate product information into database entries that will enrich Reverb listings and drive site features. In addition, you will examine listings created by Reverb sellers to ensure that they are accurately categorized and tied into our product database, and select particularly compelling listings for inclusion in site-wide promotions.

This is a full-time position reporting to the Product Catalog Manager. We are open to remote hires within multiple states as well as candidates local to Chicago, IL. For candidates who will work remotely visit this link for a list of approved locations

Responsibilities and Day-to-Day

• Matching incoming listings to corresponding database entries, and auditing matches for accuracy.
• Researching, cataloging, and adding products to our database, and auditing existing entries for accuracy.
• Crafting and publishing user-facing product pages.
• Curating standout listings for promotions and site features.
• Upholding Reverb’s community standards by flagging nonconforming listings as needed.

Qualities

• An obsession with all things guitar and effects gear-related, from the most minute specs and features to key brands and artists.
• An endless passion for learning about new or unfamiliar gear, with the agility to quickly absorb and internalize new information.
• Ability to recognize patterns in unorganized data and standardize it with minimal direction.
• Adapt to changing priorities and processes.
• An appreciation for the beauty and utility of a well laid-out spreadsheet!

Qualifications

• Strong data entry skills, including the ability to independently process dense volumes of complex data quickly and accurately.
• Deep knowledge of brands, models, specs/features, and history across the electric guitar industry (including accessories, parts, etc.)
• Sustained attention to detail under pressure.
• Strong written and verbal communication skills.
• Proficiency in Google Sheets software, including bulk data manipulation tools and formulas.
• Experience in previous catalog, library, or taxonomy projects are a plus.
• Working knowledge of products across acoustic and bass guitars is encouraged.

Additional Information

Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include but are not limited to the following:

• 100% paid premiums for medical, dental, and vision coverage for the employee, spouse or domestic partner, and all eligible dependents. Medical coverage includes gender affirming care.
• Life, AD&D, and supplemental long-and short-term disability insurance
• A matching 401(k)
• A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays
• Professional development and continued learning opportunities through access to mentoring, 1:1 coaching, and platforms like Skillsoft, LinkedIn Learning and Codecademy 
• 18 weeks of gender-neutral parental leave for the birth or adoption of a child
• Up to $25,000