Field QSR Technician

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. 

Job Summary:

QSR Technicians work under the direction of the QSR Manager will provide quality inspections information, sortation training and initiate rapid response team(s) to mitigate and resolve field installation issues and/or emergency repairs to job sites.  

Responsibilities:

• QC components coming from manufacturing and direct ship venders to identify missing, incorrect, and improperly assembled material prior to install.
• QC installation to ensure correct and professional installation.
• Provide feedback to management and site supervision.
• Provide the site early notification of potential issues in an effort to avoid excessive punch list items after Commissioning and Go Live.
• Provide training to site teams through hands on training and instruction on site.
• QC sorter components prior to installation to ensure the corrections are made before commissioning.
• Verify required components are on site prior to installation date.
• Ensure electrical devices and cables are correct, properly labeled and correctly installed.
• Trouble shoot issues that arise during installation and commissioning and provide solutions to fix the issue.
• Provide feedback and detailed status reports to the QSR Manager.
• Provide a standing team that can report to customer facilities immediately to access damages in the event of major crashes.
• Provide immediate mobilization to make emergency repairs as quickly as possible.
• Provide assistance to projects when extraordinary circumstances threaten completion dates.

Required Knowledge, Skills, Abilities (must be able to be ascertained from the resume):

• Ability to read and interpret installation manuals and forms.
• Ability to clearly communicate in both written and spoken formats.
• Detail-oriented with a commitment to excellence and continuous improvement.
• Proficient in the use of Microsoft Office products.
• Self-motivated and ability to work with limited direction.
• Strong interpersonal, organizational, time management and problem-solving skills.

Education and Experience:

• Minimum of 5 years supervisory experience withing conveyor or material handling industry.
• 5 years experience in conveyor and/or material handling installation
• High School diploma or equivalent.
• Bilingual in Spanish, a plus

Other Qualifications Desired:

• Valid driver’s license and able to rent a car without a co-renter.

Physical Requirements:

• Ability to walk, kneel, crouch and balance frequently.
• Ability to climb, ascending or descending ladders, stairs, ramps, etc., using feet, legs and/or hands and arms frequently.
• Ability to lift, push or pull up to 75lbs occasionally.
• Ability to sit/stand frequently for long and/or intermittent periods of time.