IT Support Analyst

A new space race has begun. True Anomaly seeks those with the talent and ambition to build innovative technology that solves the next generation of engineering, manufacturing, and operational challenges for space security and sustainability.

OUR MISSION

The peaceful use of space is essential for continued prosperity on Earth—from communications and finance to navigation and logistics. True Anomaly builds innovative technology at the intersection of spacecraft, software, and AI to enhance the capabilities of the U.S., its allies, and commercial partners. We safeguard global security by ensuring space access and sustainability for all.

OUR VALUES

• Be the offset. We create asymmetric advantages with creativity and ingenuity
• What would it take? We challenge assumptions to deliver ambitious results
• It’s the people. Our team is our competitive advantage and we are better together

YOUR MISSION

We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure. 

RESPONSIBILITIES

• Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (Teams/BigFix), and in-person interactions 
• Troubleshoot and resolve technical issues related to computer systems, networks, and hardware 
• Manage employee onboarding and offboarding from an IT perspective. 
• Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established IT standards and guidelines (e.g., desktops, laptops, Macs, printers, copiers) 
• Install, configure, and maintain computer systems, networks, and hardware. 
• Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence, following ITIL standards 
• Monitor and maintain system performance and security 
• Assist with deployment and maintenance of new hardware and software, including MacOS, Windows, True Anomaly engineering software, and O365 tooling 
• Collaborate with other IT team members to ensure timely resolution of technical issues 
• Participate in on-call rotations to provide 24/7 IT/technical support 
• Respond to critical tickets and incidents outside of regular working hours as part of the on-call mission support rotation 

QUALIFICATIONS

• Bachelor’s Degree, or a combination of experience and industry-leading certifications (e.g., Network+, Security+, Microsoft Certifications) 
• Experience tracking issues in a ticketing system and meeting SLA requirements, working within an ITIL framework 
• Minimum of 3+ years of experience in IT support or end-user desktop support. 
• Strong customer service and communication skills 
• In-depth knowledge of computer systems, networks, and hardware 
• Excellent troubleshooting and problem-solving abilities 
• Proficiency in PowerShell and/or Bash scripting 
• Demonstrated proficiency with both Windows and Mac OS 
• Experience using MDM tools (such as Intune, JAMF, or BigFix) 
• Familiarity with remote support tools and technologies 
• Experience with cloud-based technologies and services (e.g., Azure, O365 GCC-High) 
• Ability to develop recommendations and procedures to prevent recurring problems 
• Experience ensuring ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established IT standards and guidelines (e.g., desktops, laptops, Macs, printers, copiers, etc.) 
• Track record of delivering consistent, reliable service and ensuring user needs are met for each request/incident 
• Experience with Cisco AV equipment 
• Experience in aerospace or high-tech manufa