Crew & Complex Booking Specialist - Temp 3 months

A bit about the role:

We are hiring two experienced Crew & Complex Booking Specialists for a 3 months contract to manage travel for crew, staff, and high-complexity itineraries. This office role requires advanced Amadeus GDS skills, deep fare knowledge, and the ability to manage non-standard bookings, disruptions, and special pricing cases. You’ll support daily operations and strategic reporting across group, charter, and corporate travel needs.

Key Responsibilities

• Handle bookings (inc air and hotels) for crew and staff using Amadeus.

• Manage urgent, corporate, and policy-sensitive trips with a focus on cost control and service quality.

• Resolve complex cases incl. involuntary changes, fare audits, and group bookings.

• Issue/refund tickets, manage ADMs/ACMs, apply marine/AD fares and multiple tour codes.

• Process ticket issuance, refunds, and reconciliations through BSPLink.

• Maintain group & charter sheets with pax counts, net fares and route-level insights.

• Support fare monitoring and compare actual vs historical pricing reports

• Provide reports per group/leg and suggest adjustments based on drop-off trends.

• Work alongside fleet and other relevant stakeholders building a trusted service

• Take part on the on call out of hours emergency phone a rotation basis to ensure that the fleet is supported 24/7 365 days of the year

About you:

• Advanced GDS Amadeus, fare construction, group & corporate fare expertise.

• Fluent in English

• Experience in corporate/crew/marine travel and complex itinerary handling.

• Strong Excel/reporting skills

• Reliable, organized, service-oriented, and calm under pressure.