Director, Network and Applications Monitoring

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. 

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa

Job Description

Visa is seeking a Director to lead our team of network and application monitoring specialists. This role involves providing leadership and mentorship with a focus on high performance and engagement. The successful candidate will be responsible for developing and implementing strategies to ensure the availability, reliability, and performance of Corporate IT managed network and application services.

The CIT Network and Apps Monitoring Director will establish methodologies for issue prevention and expedited problem resolution methodologies with focus on the Proactive and Fix Fast outcomes. This role will support a global, 24x7, high-volume, high-availability, critical production environment, using metrics-based KPIs. Other key areas include leading the annual goal planning, establishing key metrics, and reporting using OKRs.

Additionally, the Director will lead incident and/or crisis events for Corporate Major Incidents and engage with vendors/partners to represent operational needs. They will oversee the continuous and secure operation, administration, and maintenance of the corporate networking infrastructure. This includes partnering with Risk Management, Identity/Access Management, Information Security and Privacy, and Disaster Recovery and Business Continuity Plans.

Finally, they will collaborate with other teams running systems and applications to enhance efficiency and improvements in network support/management, process enhancement, and new technology implementation. The aim is to proactively ensure network operations capabilities can handle emerging and future business requirements.

Essential Functions:

• Oversee the operation of the IT Monitoring Center for Network and Applications.
• Develop and implement strategies for network and application monitoring.
• Ensure all IT systems and applications are functioning at optimum levels.
• Identify and resolve any network and application issues.
• Work closely with IT teams to ensure proper monitoring and maintenance of network, applications, and other services.
• Develop and implement policies and procedures for IT monitoring center.
• Provide leadership and guidance to the IT monitoring team.
• Report on the performance of the network and applications to stakeholders at all levels.
• Lead and oversee the Major Incident and Problem Management team for Corporate IT.
• Develop and handle the department's capacity, staffing and ensure effective allocation of resources.
• Support adoption of new technologies and tools, recommend capability improvements.
• Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets.
• Apply creative thinking/approach to create solutions that further automation goals and align with our technology strategy.
• Provide subject matter expertise in interactions with partners and customers, and collaborate on projects externally and internally.
• Build excellent personal relationships with leaders & stakeholders to command their attention.
• Manage the submission of high quality and informative updates to management:
  • Executive level dashboard reporting
  • Executive Committee and Board of Director reporting
  • Executive Project Watch Lists
  • Executive status on open/pending/completed tasks
  • Monthly and Quarterly Business Review (MBR/QBR) updates
  • Hiring and Workforce Planning reports
  • Data gathering and reporting asks from Visa Technology and Business Operations teams
  • Manage SharePoint/ Teams sites for the org.
  • Create flourishing culture of excitement, fun, and cohesion by connecting the dots across the organization for improved employee wellbeing and engagement.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on