Senior Program Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Program Manager - JLL

What this job involves - The Senior Program Manager will support the accounts Facilities Management Organization by managing existing contracted FM based programs as well as identifying scopes in the FM Teams current day to day operations that should be managed programmatically.  They will own the end-to-end processes for each program including development, documentation, field implementation, work order completion, and data analytics.  The Senior Program Manager will be responsible for a team of Program Managers to assist in program implementation and oversite.

What your day-to-day will look like:

• Support annual inspection program including scope development, site prioritization, data processing, and Business Intelligence reporting to identify O&M and Capital improvement requirements.
• Develop and manage processes for all Facility Manager activities including furniture repair/upgrades and marketing/signage improvements.
• Lead IFM Learning & Development program with monthly lunch 'n learn trainings, Office Hours support, and ad hoc process development and communications for FM Team needs.
• Maintain robust documentation standards including playbooks, operating procedures, and training materials to ensure team adherence to account expectations.
• Ensure communication best practices through biweekly IFM newsletters, information deliverables, IFM Extranet/SharePoint maintenance, and FM Playbook updates aligned with JLL brand standards.
• Strengthen new hire onboarding by building comprehensive program to support retention and streamline experience.
• Build Corrigo CMMS Governance framework to improve SLA gaps through reporting, accountability checks, benchmarking, and work order metrics coaching to positively influence KPIs.
• Own IFM initiatives in Jira from design through implementation, coordinating stakeholder approval and testing throughout all phases with Account Operations.
• Oversee project documentation and asset handoff program ensuring delivery of equipment operations information, warranties, and asset data from project work at managed facilities.
• Perform effectiveness reviews on all managed programs, drive continuous improvement and innovation, and provide general support for account data gathering and custom reporting needs.

Required Qualifications:

• 4+ years of experience in Facilities Management Operations coordinating across multiple facilities

• Proficiency in Microsoft Office Suite: Design excellence in PowerPoint and skilled with functions and pivot tables in Excel

• Interest and excellence in organization, process mapping and public speaking/training

• Experience developing practices and procedures and Preventive Maintenance programs for Facilities Management teams

Preferred Qualifications:

• Experience with managing teams including managers, supplier management, problem solving, and client/ customer relations

• Experience using Corrigo CMMS system

• Experience with Jira and Business Intelligence tools like JLL Tracker, Azara, Power BI

Location: Remote (must be based in North America) + up to 10% domestic travel

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

90,000.00 – 115,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Charlotte, NC, Chicago, IL, Minneapolis, MN

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth: