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VIP Client Concierge - Beauty and Wellness (ZR_18540_JOB)
BruntWorkUKRemotefull_timeVerifiedPosted 17 Dec 2024
About the role
This is a remote position.
Job Highlights:- Contract type: Independent Contractor
- Shift Schedule
Post-Training:
- 5 working days per week
- Shift patterns: Varying between 7:00 AM – 10:00 PM GMT (Monday through Sunday - Workday length: 8 hours per day + 30-minute paid break (40 working hours per week)
- Holiday coverage: Will be required to work bank holidays (excluding Christmas Day)
About the Company:
The company is a leading luxury mobile beauty and wellness app operating in London, Manchester, and Brighton. We pride ourselves on delivering exceptional beauty services directly to the comfort of our clients' homes. Our clientele includes VIPs, celebrities, and influencers who expect a
premium and personalized experience. We are seeking a passionate and dedicated individual to join our team as a VIP Client Concierge, ensuring that every customer enjoys a seamless and tailored experience.
Key Responsibilities:
Personalized VIP Concierge:
- Deliver exceptional customer service via phone, email, live chat, and WhatsApp.
- Demonstrate critical thinking and a proactive approach to resolving client queries.
- Make judgment calls on whether to enforce policies when handling challenging or demanding customers and VIPs.
- Coordinate, match, and reschedule bookings.
- Respond promptly to general enquiries, ensuring accuracy and professionalism.
- Build and maintain strong relationships with clients, anticipating their needs and offering a concierge-level experience.
- Liaise with beauty professionals to organize bookings and accommodate marketing or PR requests for celebrity and influencer clients.
- De-escalate complaints and manage challenging situations with empathy and emotional
- intelligence.
- Escalate formal complaints to the relevant team when necessary.
- Handle demanding clients and unexpected requests calmly and professionally.
- Think quickly on your feet to resolve issues and accommodate high-pressure situations.
Administrative Support:
- Perform ad-hoc administrative tasks, such as updating logs and managing operational details.
- Proactively learn about Secret Spa’s range of treatments to provide informed assistance to clients, balancing this with ongoing responsibilities effectively.
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