Applebee's Restaurant Manager

The Manager is responsible for assisting the General Manager in directing the daily operation of the restaurant.  Ensures compliance with Company standards in all areas of operation including product preparation and delivery, guest service, maintenance and repair, inventory management, recruitment, training, and development of staff, and all financial accountabilities. Fosters a culture with TEAM Members aligned with the TSFR Roadmap, including Our Core Purpose, Vision, Mission and Core Values.

Supervisory Responsibility

Oversees operational and financial performance and human capital (Hourly TEAM Members) within their location.

 

Essential Job Functions

Primary Duties

Manages Restaurant Environment

• Ensures prompt, friendly service according to Company guidelines.

• Directs overall activities and performance of TEAM Members on a shift by shift basis.

• Breeds a culture using the Vision / Mission statement to guide Values.

• Ensures the immediate response and correction of all verbal guest complaints to self and staff.  Refers all verbal and written guest complaints to GM.

• Ensures guest experience as a priority with self, utilizing a target goal of 100% table visitation.

• Enforces alcohol awareness on a shift to shift basis.

• Maintains adequate departmental inventory levels.

• Ensures product preparation and presentation uncompromisingly meeting Company standards.

• Effectively schedules TEAM Members to meet sales demands.

• Maintains effective safety and security programs according to Company policy and government standards.

• Corrects unsafe practices or conditions.

• Promotes and manages restaurant organization, cleanliness and sanitation.

• Performs routine maintenance and immediately informs General Manager of needed repairs.

• Advises GM of any non-routine situations.

• Communicates with other managers daily through management log and shift change meetings.

• Completes all other assigned duties and responsibilities.

Manages TEAM Member Performance

• Promotes quality recruitment and referrals of potential management candidates. 

• Promotes training procedures of new managers.

• Helps maintain a trained staff through effective use of employment orientation, individual training sessions, associate meetings and implementation of Company policy.

• Determines job assignments on a shift by shift basis.

• Develops an environment of constant development of TEAM Members, including informal shift reviews and participates in the development of written evaluations every six months.

• Assesses the effectiveness of TEAM Members, provides candid, fair feedback on a regular basis, and continuously works with TEAM Members on their areas of development.

• Conducts thorough interviews.

• Demonstrates proper execution of training systems as outlined by the Company while emphasizing the importance of training to TEAM Members.

• Monitors acceptable TEAM Member performance and documents situations that require or could lead to disciplinary or corrective action.  Monitors progressive discipline when appropriate.

• Assures compliance with Company policies, practices and procedures. 

• Acts as coach to all TEAM Members.

Maintain Controls

• Responsible to control cost in assigned department.

• Maintains and controls the assets of the Company.

• Assures the compliance with the local, state and federal laws, regulations and guidelines.

• Reports progress towards achieving restaurant performance objectives at management meetings.

• Complies with all cash handling procedures.

• Executes weekly food and liquor inventories/costs at the GM’s request and is accountable for completion.

• Responsible for preparing and submitting of accurate daily paperwork to the GM.

Development

• Is responsible to the GM for the development of Assistant Managers, Kitchen Professionals and Key Hourly TEAM Members.

• Inspires cooperation and teamwork fro