Night Auditor - Full Time

PURPOSE: 

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front  desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. 

 RESPONSIBILITIES: 

• Approach all encounters with guests and associates in a friendly service-oriented manner. 
• Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which  will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and  name tag when working (per brand standards). 
• Run all reports as required for Food and Beverage audit. 
• Complete the Night Audit checklist for computer procedures daily. 
• Balance the day's work (i.e., movie revenue telephone postings valet laundry servers and desk agent's paperwork  etc.). 
• Maintain cashiering responsibilities as per Front Office procedures. 
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. 
• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to  ensure all areas are locked and secured (property specific) 
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. 
• Maintain proper record keeping (i.e., logbooks etc.) according to Athena Hospitality standards. 
• Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check  back-up to the bills. 
• Have a working knowledge of security procedures. 
• Prepare and distribute the Daily Flash Report as needed. 
• Transfer the master or house accounts as necessary. 
• Distribute work (i.e., revenue printouts charge and paid folios vouchers and checks etc.) as directed by SOPs.
• Train any new Night Auditors as requested. 
• Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. 
• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool  and Jacuzzi area (property specific) 
• Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary  distribution of credit 'Watch List' and preparation of daily revenue summary). 
• Perform any other duties as requested by the Guest Services Manager or any other member of management. 
• Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance  standards are met. 
• Have knowledge of and assist in emergency procedures as required. 
• Handle check-ins and check-outs in a friendly, efficient and courteous manner. 
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. 
• Use proper two-way radio etiquette when communicating with other associates. 
• Maintain an up to date working knowledge of all property amenities as well as any special events, local area  attractions and things to do around the hotel.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in  other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout  the hotel and grounds 
• Be familiar with breakfast operation and standards and be prepared to assist when requested or needed. 

QUALIFICATIONS: 

• At least 1 year of progressive experience in a hotel or a related field required. 
• High School diploma or equivalent required. 
• Must be able to work independently and with minimal supervision. 
• Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergency  situations. 
• Must be proficient in Windows operating systems company approved spreadsheets and word processing. 
• Must work well in stressful high-pressure situations. 
• Must be able to work with and understand financial information and data and basic arithmetic functions. 
• Must be able to work in a self-managed environment. 
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and  guests. 
• Must maintain composure and objectivity under pressure. 

Job Settings and Physical Demands: 

To perform the job successfully, the candidate must be able to stand and walk 50% of their workday. Lifting