Senior Director, Operations and Infrastructure

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Position Summary:

Florida Atlantic University is seeking a Senior Director, Operations and Infrastructure - Boca Raton, FL.

Reporting directly to the Assistant Vice President for Facilities Management, the Senior Director of Facilities Operations and Infrastructure is a senior administrative leader responsible for overseeing comprehensive facilities operations across all campuses of Florida Atlantic University (FAU).

This role provides strategic and operational leadership in building operations and maintenance, deferred maintenance, engineering, utilities, custodial services, managed grounds, warehouse operations, and the work-control center. The Senior Director ensures that all facilities-related services align with and support the University's mission while maintaining high standards for safety, sustainability, responsiveness, and operational efficiency.

A key contributor to institutional planning, budgeting, capital renewal, and emergency preparedness, the Senior Director collaborates closely with academic, research, and administrative divisions. This position is considered essential personnel and plays a central leadership role during campus emergencies, infrastructure failures, or other critical incidents. This position manages both administrative and “in the field” activities in a multi-campus environment. 

Responsibilities:

Leadership and Strategic Oversight

• Provide leadership for Engineering & Utilities, Physical Plant Services, Warehouse Operations, and Work Control.

• Supervise associate directors and management staff across functional units and campuses.

• Foster leadership development and succession planning within direct reporting units.

• Represent the department on internal and state-level committees.

• Promote a culture of accountability, service excellence, and continuous improvement.

• Contribute to institutional strategic planning efforts by aligning facilities operations with university growth, sustainability goals, and space utilization initiatives. Serve as a key advisor on infrastructure investment, energy stewardship, and long-term service delivery models.

Facilities Operations and Infrastructure Oversight

• Provide oversight of all campus infrastructure and building systems, including HVAC, plumbing, electrical, structural, utility plants, and distribution networks across FAU campuses.

• Lead the alignment and execution of preventive and deferred maintenance programs across units, leveraging CMMS platforms (e.g., FAMIS) and asset performance data to guide lifecycle planning and operational readiness.

• Guide utility planning efforts involving chilled water, steam, electrical distribution, domestic water, and wastewater systems, ensuring operational resilience and continuity.

• Oversee the development and application of operational policies and procedures that align with safety codes, environmental regulations, and institutional expectations.

• Champion infrastructure optimization, energy efficiency initiatives, and capital renewal strategies in collaboration with Facilities leadership and planning teams.

Oversight of Major Contracted Operational Services

• Provide oversight for custodial and groundskeeping operations delivered through a hybrid model of in-house staff and major contracted service providers.

• Ensure alignment of appearance, sanitation, environmental care, and safety standards with institutional expectations.

• Monitor vendor performance, contract compliance, and service-level outcomes.

• Collaborate with the Facilities Management Business Office and operational leads to ensure quality assurance, continuous improvement, and fiscal responsibility.

Warehouse & Work Control Operations

• Oversee warehouse operations to ensure inventory, supplies, and materials are available to support facilities operations and utility delivery in coordination with the FM Business Office and facilities leadership.

• Provide strategic oversight of the Work Control Center and CMMS platform (e.g., FAMIS), ensuring accurate service intake, preventive maintenance scheduling, asset tracking, and facilities performance reporting in coordination with subordinate units.