Global Travel & Expense Manager – Card & Expense Operations

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Global Travel & Expense Manager – Card & Expense Operations is responsible for the day‑to‑day management and ongoing optimization of the company’s global Corporate Card programs and SAP Concur Expense operations across 58 countries.

This role plays a critical part in ensuring strong policy compliance, efficient and well‑controlled operations, and a positive employee experience. The position leads a global support team and partners closely with Finance, IT, and Procurement to enhance processes, systems, and controls while supporting the company’s global growth.

This is a hybrid position based in our Charlotte, NC office.

Job Summary:

Global Travel & Expense Manager – Card & Expense Operations

Key Responsibilities

1. Card & Expense Operations

• Manage global Corporate and Purchasing Card programs, including issuance, maintenance, and policy compliance

• Oversee SAP Concur Expense operations, including workflows, audit rules, and user support

• Monitor spend, usage, and compliance; drive resolution of exceptions and issues

2. Systems & Process Optimization

• Partner with IT to support Concur and ERP (SAP S/4HANA) integrations

• Identify and implement automation and process improvements to enhance efficiency and control

• Support system enhancements, upgrades, and issue resolution

3. Audit, Compliance & Controls

• Lead T&E audit activities (pre- and post-payment) and ensure adherence to policy and SOX controls

• Partner with Internal Audit on reviews and remediation efforts

• Analyze data to identify risks, trends, and improvement opportunities

4. Team Leadership & Service Delivery

• Lead an offshore/shared services team supporting expense processing, audits, and customer support

• Define and monitor SLAs, KPIs, and CSAT metrics to ensure consistent, high-quality service delivery and positive employee experience

• Drive team performance, training, and continuous improvement

5. Stakeholder Engagement & Reporting

• Serve as a key contact for global T&E and card-related matters

• Partner cross-functionally to support program objectives and drive alignment

• Deliver training, communications, and change management related to policy updates and system enhancements.

• Deliver reporting and insights on spend, compliance, and operational performance

Qualifications

• Bachelor’s degree in Finance, Accounting Business or related field

• 6–9 years of experience in global T&E, Corporate Card management

• Strong experience with SAP Concur Expense and ERP integrations (e.g., SAP)

• Experience managing global programs and working with shared service teams

• Solid understanding of controls, compliance, and audit requirements

• Strong analytical, communication, and stakeholder management skills

The estimated salary range for this position is $125,000 to $145,000 plus bonus.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Why Xylem?

We believe in supporting our employees both professionally and personally. Our benefits include:

· Paid parental leave, maternity support, and fertility benefits

· Flexibility and hybrid work options where applicable

· Health, dental, and vision insurance from day one

· Emotional health and wellness programs and Volunteer program (Watermark)

· Paid time off (PTO)/Flexible time off (FTO) and paid holidays

· Career development, advancement, tuition reimbursement, and student loan forgiveness

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