Customer Enablement Architect, AMER

FEQ125R102

Customer Enablement Architect, AMER

While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered.

The Databricks Customer Enablement team is on a mission to upskill Data and AI professionals in our customer organizations to use Databricks and accelerate customer success and outcomes. 

We are looking for a Customer Enablement Architect, reporting to our AMER Regional Enablement Lead, to be based in the USA to support some of our regional customers. You will work with multiple teams, including Sales, Field Engineering, and Professional Services account teams, to support the customer onboarding and ongoing training needs. 

Balancing a combination of free and paid training offerings to the customer, you will support training bookings and revenue in the region and ensure customer success with the correct number of learners and credentials in customer accounts. The Customer Training team is seen throughout Databricks as a strategic driver for our customer’s adoption and success. 

You will ensure that our customers in this region can use all the training services explicitly designed to meet their needs, drive adoption, and support customer success. 

The impact you will have:

• Work with the regional Go-To-Market teams (Sales, Field Engineering, and Professional Services) to create enablement strategies that are aligned with the needs of each customer segment. 
• Work with the global training teams of Delivery and Operations to provide seamless execution of the training and development plans.
• Report weekly/monthly/quarterly numbers and guide appropriate actions from the field teams by creating and managing plans for training bookings and revenue execution expectations. 
• Work as a voice of the customer for regional teams supporting enablement content and credentials.
• Engage with Senior Leadership and Executives internally and externally to ensure the best learning outcomes for our customers. 

What we look for:

• 1+ years of experience in Big Data, AI or Data Science.
• 5+ years of demonstrated experience in Training, Customer Success, or managing a book of business (or similar field in consulting, industry).
• Experience creating and leading programs and partnering with sales and technical teams to deliver customer outcomes including but not limited to training revenue, learner and credential goals.
• Tech bar: technical enough to understand the curriculum and certifications, to make recommendations to customers. Can present foundational onboarding webinars, but not expected to conduct deep hands-on training. 
• Strong with managing ambiguity in an evolving and fast paced environment. 
• Strong stakeholder management, executive presence and interpersonal skills.
• Translate customer outcomes to learning plans and enablement recommendations.

Transition Milestones: 

• Within the first 3 months: 
• Get to know your teammates, stakeholders and account teams
• Establish an understanding of our training offerings and portfolio - paid and free
• Establish an understanding of our goals, processes and systems
• Learn about Databricks products and services
• 3-6 months
• Establish priorities for account management and offerings for your book of business
• Deepen your knowledge of Databricks products and services
• Meaningfully contribute to in region learners, trained accounts and training revenue targets
• 6 months+:
• Deepen discussions with customers regarding their learning needs and talent transformation
• Be a Subject Matter Expertise to all stakeholders regarding Learning and Enablement offerings and portfolio
• Make recommendations on potential opportunities regarding our portfolio and offerings based on listening to your customer 

Benefits 

• Comprehensive health coverage including medical, dental, and vision

• 401(k) Plan

• Equity awards

• Flexible time off

• Paid parental leave

• Family Planning

• Gym reimbursement

• Annual personal development fund

• Employee Assistance Program (EAP)

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, dept