Manager, WW CSO Preservation

Summary

Imagine what you could do here. The people here at Apple don't just create products — they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.

The World Wide Channel Strategy and Operations (CSO) Team provides operational support to our Channel Branded Programs through Preservation, Technology, Installation and Supply expertise.

Description

We're looking for a Manager, WW CSO Preservation. In this position, you will be responsible for ensuring Apple's branded fixtures across a large global network of reseller locations are maintained to Apple's high standards to ensure the best customer experience. Success requires the ability to directly manage Apple employees, lead through subordinate managers, and represent and collaborate as part of a larger, cross-functional team. Additionally, you will possess excellent communication skills and be able to effectively interact with and influence all levels within the organization — including executive leadership — navigating sensitive situations with diplomacy and without damage to key relationships.

Preferred Qualifications

5–10 years of Retail or equivalent management experience in a high-volume, fast-paced environment
Proven ability to manage multiple departments through subordinate managers, with full ownership of cost, staffing, and performance
5+ years in fixture development including cross-functional reviews and global deployment milestones
Strong retail operations and finance background
Prior experience in an international role

Minimum Qualifications

Typically requires a minimum of 12 years of related experience, with at least 3 years in a people leadership role
Self-starter with innovation, integrity, and strong attention to detail
Excellent communication, planning, and analytical skills with a deep understanding of the Apple brand
Track record of engaging and influencing at senior and executive levels across global, cross-functional organizations
Experience leading change management for large-scale global initiatives
Experience leveraging data analytics, AI, or BI tools to drive operational improvements and quality outcomes
Proficiency in Mac OS, iOS, Word, Excel, and Keynote
Bachelor’s degree or equivalent experience
Some travel required ~10%