Omnichannel (Customer Journey) Specialist

About your job

Do you always see ways to improve the customer experience in day-to-day business? Are you keen on improving customer journeys based on data? Are you ambitious and ready to make an impact? We are looking for talented Omni-Channel Specialists to join our Digital team at our BENELUX head office in Rotterdam.

As one of our Omni-Channel Specialists you’re in charge of optimizing the customer journey of the MediaMarkt customers throughout all of their touchpoints from the website to our stores. It doesn’t matter where the customer journey starts or ends your goal is to make it as seamless and frictionless as possible. You’re the voice of our customer and your goal is to create outstanding customer experiences. By collecting data about the customer needs you’ll create a blueprint of different customer journeys summarizing all processes, communications and actions. Further more you:

• Identify customer journeys and capture them in a blueprint in all our markets.
• Identify pain points and come up with improvements based on customer feedback & data
• Perform research to understand customer needs
• Construct and implement improvements (together with involved departments)
• Keep track of the impact of implementations and report progress
• Main point of contact for all internal (f.e. Customer Experience, Digital, Content & Design Supply Chain etc.) and external stakeholders related to customer experience
• Provide input for and follow-up on (A/B-)tests or pilots

Who are you?

Next to being a nice colleague we are looking for someone who:

• ideally has 1-3 years of working experience within an omni-channel (retail) company
• has a bachelor’s degree in Marketing or other relevant education
• is a strong team-player and good interpersonal skills
• has the ability to interact with all levels of employees
• is fluent in English. Dutch/French would be considered a plus
• is able to learn quickly and adapt to new changes easily
• Gathers data from multiple sources to combine and reach your own conclusions/ideation
• preferrably has Retail experience but this is not a must
• pursues everything with high energy, drive and a need to finish

About MediaMarkt

We are the number ONE in Benelux and Europe. We influence how people experience and use technology. We make the difference. We are there for our customers, through all channels. We explain, inspire and enthuse. We are always on the move.

Together with our great employees, we create the shopping experience of the future!

In terms of revenue, sales area and headcount, the MediaMarktSaturn Retail Group is Europe’s leading consumer electronics retailer and provider of related services. Our integrated online and fixed-location offerings reach millions of customers every day. Consumers live an increasingly digital lifestyle – and consumer electronics has evolved from a luxury into a ‘necessity’. The digital world may be fascinating, but it’s also increasingly complex. At the MediaMarktSaturn Retail Group, we see ourselves as a partner, daily companion and navigator of our customers, and combine digital products and services to create practical solutions. Our portfolio of brands and offerings enables us to respond flexibly to the needs of different customer groups and different countries. The company includes the brands MediaMarkt and Saturn, which comprehensively network their more than 1,000 fixed-location stores with online sales platforms. Another important part of our portfolio is our own brands PEAQ, KOENIC, ISY and ok. 

A subsidiary of CECONOMY AG, in 2021/22 MediaMarktSaturn and its approximately 50,000 employees generated total sales of about €22.2 billion. 

Additional Benefits

Job Infos