Operations Manager

Job Summary 

The Operations Manager will ensure the successful operations of a Branches entire portfolio of work including Safety, Budget Control, Delivery of Quality Product, Crew Training and Equipment Allocation and Assignment. 

Core Values 

1. Culture of Safety – Safety is always job #1 
2. A Growing Tradition Plants, Personally, Financially and Professionally 
3. Employee Owned – Personal Pride in Success with an Owners Mentality 
4. Exceptional Customer Experience – Delighting our Clients with our Products and Services 
5. Good Neighbors – Community Pride – Sharing our Success 
6. Respectability – Treating Others as we want to be treated 

Supervisory Responsibilities 

• Manage Morning Dispatch of crews 
• Budget Management/Scheduling- Work with Branch Manager to maximize crew routes and hours management 
• Employee Development - coaching, reviewing, training, rewarding 
• Enforce Company Standards. i.e., Uniforms, Fleet, Equipment, Facility 
• Continuously reviewing branch operations regarding employee performance to determine any issues, recruiting needs, retention matters, training opportunities, etc.

Duties/Responsibilities 

• Safety - Ensure that all safety policies of company are enforced. Deliver the message that safety is #1, constantly train, reward good behavior  
• Manage Morning Dispatch of crews 
• Anticipate and Evaluate Equipment Needs - Manage crew equipment inventory and repair issues 
• Onboarding and Training crew persons on proper landscaping practices 
• Quality – Work with crews to ensure that The Greenery level of quality is maintained  
• Job Start Process- Work with sales and Client Relationship Manager’s to carry out proper new job set up 
• Continually reviewing branch performance to increase sales, improve quality assurance measures, and create systems 
• Complete internal auditing of files, current systems, financials, and all other matters pertaining to the branch to ensure the branches are operating in the most efficient and safest way possible 
• Modify routes based on new work and cancellations. Build production plans on each property to ensure maximum efficiency 
•  ASPIRE 
• Labor Hours - Monitor hours on Work Tickets daily and get with Program Managers to address as needed 
• Focus needs to be on consistent trends and balanced with quality of work being performed Initiate Aspire estimate change orders to adjust hour allowances as needed   
• Purchase Receipts – review several times a week to receive as needed 
• Scheduling – Weekly review of all “open” work tickets and act as needed 
• Daily time review and accuracy 
• Purchase Receipts 
• Work Ticket Scheduling 
• Margins review 
• Performs other duties as assigned 

Required Skills/Abilities  

• An effective leader and communicator, with prior management/leadership experience 
• Must have a valid driver’s license, be at least 18 years old, and be authorized to work in the United States 

Education and Experience 

• High school graduate or equivalent desired 
• Excellent interpersonal and communication skills a must 

Physical Requirements 

• Frequently required to drive for short to long distances within assigned territory 
• Constantly required to talk, hear, see, sit, stand, and walk 
• Must be able to see at close vision, distant vision, peripherally, have depth perception and can adjust focus 
• Frequent use of hands to manipulate, handle or feel objects, tools, or controls 
• Frequently required to reach, bend, twist, stoop, crouch, climb and balance 
• Occasionally required to lift and/or move up to 25 pounds 
• Occasionally works with mechanical objects and outside in all weather conditions 
• Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals 
• Occasionally exposed to loud noise levels 

Benefits Offered 

• Paid Time Off
• Holiday Pay
• 401K
• Medical
• Dental 
• Vision
• Supplemental Insurance (long & short term disability, critical illness, hospital indemnity, life insurance, accident)
• Employee Discount Program
• Service Awa