Players Club Shift Leader

Description

ORGANIZATIONAL UNIT: Fire Lake Grand Casino

SUPERVISOR: Players Club Manager

FLSA: Non-Exempt

Starting Salary: $15.00 - $23.00

ALL FULL TIME POSITIONS: In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.  

FUNCTIONS STATEMENT:

· Works under the Players Club Manager to help oversee various shifts of Fire Lake Grand Casino Players Club, Casino Customer Service and Casino Hosting staff at Firelake Grand Casino while performing management functions.

MAJOR DUTIES

· Responsible for coaching, training, scheduling and other related management functions for Players Club staff. 

· Responsible for performance and effectiveness of Players Club staff. Prepare and maintain any required documentation.

· Help relay information about promotions and events in a helpful and friendly manner to casino guests. This information includes but is not limited to rules, guidelines and materials.

· Must possess ability to motivate staff and maximize their contributions to the department. 

· Assist in monitoring performance objectives. 

· Discipline members of staff in a professional manner when necessary.

· Present details of requisitions to the Players Club Manager for approval prior to making purchases.

· Must be proficient in problem-solving, decision-making and interacting with staff and casino guests. 

· Maintain appropriate supplies for department to operate effectively. 

· May perform a variety of administrative functions, including data management, accounting and correspondence. 

· Correspond with Promotions and Events Coordinators to ensure appropriate and adequate information is obtained to train staff.

· Perform all other duties and projects as assigned by the Manager.

· NOTE: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be construed as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics required of an employee in this position.

FACTOR 1: KNOWLEDGE REQUIRED BY THE POSITION

· Knowledge of processes of providing on-site coordination with casino staff where needed. 

· Knowledge of how to establish suspense files in order to follow up with a statement of appreciation and solicit return visits with all groups via phone calls and letters on official stationery. 

·  Knowledge of data management techniques, client and group account management and correspondence. 

· Knowledge of rules, regulations and statutes related to the Indian gaming industry as prescribed by the NIGC, Citizen Potawatomi Nation.

· Knowledge of safety standards as prescribed by the Office of Safety, Health and Occupational Administration (OSHA), and Citizen Potawatomi Nation.

· Knowledge of the current market trends regarding items and projects under consideration for purchase.

· Knowledge of elements in planning and coordinating promotions, loyalty programs and other related activities including documenting an outlined plan, utilizing appropriate points of distribution for posters and fliers. 

· Knowledge of arranging for player accommodations with casino management and staff such as complimentary offers for qualified players, promotion information, rules, guidelines and materials.

· Knowledge of developing strategies to enhance distribution, minimize cost of supply utilization, and minimize inventory investment and storage space, while ensuring the availability of high-quality supplies and equipment and the avoidance of shortages.

· Knowledge of computer and Microsoft programs and software.

FACTOR 2: SUPERVISORY CONTROLS

· Incumbent is under the direct supervision of the Players Club Manager and indirect supervision of the Director of Marketing, Citizen Potawatomi Nation, Fire Lake Grand Casino. 

· Supervisor assigns work on information regarding the objectives, priorities and deadlines and desired outcomes. 

· Incumbent handles all work independently according to desire outcomes, established policies and accepted practices.

· Supervisor assigns work in terms of objectives and basic priorities and is available for consultation in resolving complex or controversial issues.

· Incumbent independently plans and carries out the projects